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Stuart_Northants
Community Member
Aug 19, 2026 6:31 PM UTC
Solved

Unable to log into account to activate new sim

I've created an account with IdMobile and want to activate my new sim. However, I can't log in because when filling in my email address, surname and date of birth I get the error message to say something like 'details do not match what's on record' . Please can anyone help?

    mikerog25Answer
    New Contributor
    Aug 20, 2026 4:43 AM UTC

    Hi for me, it took a few days for my details to align, after transferring my number  in.   May need to be patient. I assume that they set you up on the intial sim number , before eventually updating it to the new one and then it worked for me. Depends your scenario

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    2 replies

    New Contributor
    mikerog25Answer
    New Contributor
    Aug 20, 2026 4:43 AM UTC

    Hi for me, it took a few days for my details to align, after transferring my number  in.   May need to be patient. I assume that they set you up on the intial sim number , before eventually updating it to the new one and then it worked for me. Depends your scenario

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Aug 20, 2026 11:17 AM UTC

    Hi ​@Stuart_Northants,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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