I've created an account with IdMobile and want to activate my new sim. However, I can't log in because when filling in my email address, surname and date of birth I get the error message to say something like 'details do not match what's on record' . Please can anyone help?
Question
Unable to log into account to activate new sim
Hi for me, it took a few days for my details to align, after transferring my number in. May need to be patient. I assume that they set you up on the intial sim number , before eventually updating it to the new one and then it worked for me. Depends your scenario
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
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