Community Member

service not switching

1 reply
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My phone has not switched over from EE to ID mobile on the say specified, yet my existing supplier has cut off. ID Keep saying they’re sending a text number to activate the app, but not receiving it. Is there a helpline number with a human being at the other end?? Now relying on internet connections as phone is line is dead

iD Mobile Employee

Hi @Sinclair,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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