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Community Member
Sinclair
Community Member
August 22, 2026
Question

service not switching

  • August 22, 2026
  • 1 reply
  • 5 views

My phone has not switched over from EE to ID mobile on the say specified, yet my existing supplier has cut off. ID Keep saying they’re sending a text number to activate the app, but not receiving it. Is there a helpline number with a human being at the other end?? Now relying on internet connections as phone is line is dead 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 23, 2026

    Hi ​@Sinclair,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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