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Community Member
August 20, 2026
Question

How to use a PAC code with a preordered phone & eSim

  • August 20, 2026
  • 1 reply
  • 24 views

I have pre ordered a new phone, and selected eSim - it should arrive soon. 

I want to keep my old number and have my PAC ready - it was not possible to submit this at checkout for a pre-order 

I understand I need to go into my ID account to submit my PAC, but at the moment I cannot fully create an ID account without an ID phone number.

So my question is, do I need to install the eSim on the new phone FIRST, in order to get an ID phone number, then finish creating my ID account in order to submit my PAC to bring across my old number and replace my new ID phone number

Thanks 

 

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@ianmaca,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.