Community Member

kept my old number from my old provider

1 reply
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Iv kept my old number from my last provider but a different number is coming up when I text or call people ? But when people call me it's my usual number ?

Z

Zandile M

iD Mobile Employee

Hi @Chels25

Thank you for getting in touch with us.

If people are able to call you on your usual number, but your calls and texts are showing a different number, it sounds like your number transfer may not have fully updated on the network yet.

Please try turning your phone off and on again. If the issue continues, go to your phone settings and check that your transferred number is listed under "My Number" or "Phone Number". If a different number is showing, please confirm the make and model of your phone.

Thank you,

Zandile M

The iD Mobile Team

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