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Community Member
SamHam
Community Member
August 20, 2026

Registered with ID, but no phone number found

  • August 20, 2026
  • 1 reply
  • 9 views

I have purchased an ID SIM service, which is £7, and selected the eSIM option. I was expecting to keep my previous SIM number, but I cannot see any phone number associated with the eSIM. I also tried entering my previous number, but the system says it is not a valid number. Could you please check this and advise me on what I need to do?

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 23, 2026

    Hi ​@SamHam,

     

    Thank you for the message.

     

    Kindly note that we've already sent you a private message. We'll be happy to assist you further there and work with you to get this resolved as quickly as possible.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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