Community Member

Registered with ID, but no phone number found

1 reply
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I have purchased an ID SIM service, which is £7, and selected the eSIM option. I was expecting to keep my previous SIM number, but I cannot see any phone number associated with the eSIM. I also tried entering my previous number, but the system says it is not a valid number. Could you please check this and advise me on what I need to do?

Kwanele Z

iD Mobile Employee

Hi @SamHam,

Thank you for the message.

Kindly note that we've already sent you a private message. We'll be happy to assist you further there and work with you to get this resolved as quickly as possible.

Thanks,

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