Solved
2nd sim showing no service what do I do
I took out a 2nd SIM for my son. It should have activated yesterday. His phone shows no signal and I don't know what to do
Owethu MAnswer
iD Mobile Employee
August 20, 2026
Hi
Thank you for reaching out, and I'm sorry to hear that your son's new SIM isn't showing any signal. I understand how frustrating this must be, especially as it was expected to activate yesterday.
To allow us to check the activation status and investigate the issue, please contact us via Live Chat. Alternatively, you can send us a Direct Message through our official Facebook or Instagram pages.
Our team will be able to complete the necessary security checks, check the SIM activation and assist you with getting the service working.
We apologise for the inconvenience and appreciate your patience.
Owethu
