I placed and order on id in good faith on 24 January for a new phone contract. Part of the deal included both a trade in and a further trade in promotion. I'm now coming up on 6 weeks since placing the order and still haven't received the trade in and promotion. I waited 3 weeks, repeatedly emailing the so called trade-in help email for a returns package which never came. I then sent the trade in phone tracked and recorded which they've now had doe two weeks. Although they have finally acknowledged receipt of my trade in phone I am still waiting payment. There is no communication from them unless chased and I suspect that an AI bot is responding to the emails. I'm now looking to escalate this to id and if necessary to the communications ombudsman. The delays and lack of communication is beyond unreasonable. Is this experience common and is it getting resolved ? I cannot understand what id stands to gain from this appalling customer service . 

Hi I've just activated my new eSim but I noticed I gave a duff6phone number now. I wanted to keep my old number I have a PAC number 

Hi,I’ve tried all the guidance to get iMessage & Facetime working since switching to ID & porting my old number but nothing works.iPhone 17 pro max with latest iOS  Getting fed up of having to keep resetting phone  but even after full reset and entering my number in mobile service, it's not working. Some issue with port in. Please fix.Already tried with a new esim and that too didn’t helped.

Why am I paying you when my data doesn't work, why did I pay 50 pounds? 

Recently ported over to ID, i can’t get my imessage and facetime to activate, any ideas? i have tried all the suggestions on the ID page here, reset network settings, turned imessage off/on facetime off/on etc etc, it’s just saying my number cannot be used for imessage and facetime as i need a sim associated with an apple device for my number….!  Please HELP! 

I cannot receive most text messages and some calls to my number. My data does not work for this number, but a previous esim that was used on this account. 

I have a Redmi note 15. An esim iD. It's connected and the esim is working (it is currently the secondary SIM with the old provider O2 in the primary slot). Since I received the SIM the WiFi calling has been greyed out. Can anyone help?

I need to request a new eSIM but my phone was stolen so I can’t receive the activation text message! I haven’t received the activation email either but I had 2 id mobile lines, is it possible to send the eSIM activation text message to my other number??

I was in the process of trying to get my phone to send text messages and now I’ve deleted my eSIM. How can I get it back onto my phone? 

My phone was working fine for 2 months on an eSIM. I tried to transfer this to a new phone however the eSIM would never activate or get service. I then tried to go back to the old phone with a new eSIM, and after multiple attempts this also failed. I then tried to do this with 2 physical SIM cards, and still no service. I have been on the live chat and phone and in to Currys stores multiple times (too many time to count now) and have been fobbed off by multiple different excuses - the issue is my phone, the issue is with the SIM card, the issue is there is maintenance in your area. The list goes on. I am now at the end of tether with this, and despite receiving no signal, am unable to leave without incurring penalty….

I have just changed phones, how do I get my e sim to transfer over?

Hello , my order number is [ORDER NUMBER]. I order a i phone 17 pro max in id mobile . But  mistakely put worng email adress . Could you please cheek is it still my order gone through. Thank you 

I deleted my eSIM and am trying to request a new one.  However the app says it will send me a one time passcode - but I not receiving it - presumably as I have no text.  Help!

My ID App has not worked for weeks. I tried re-starting, looging out and back in, deleting and re-installing.  Contacted ID via chat and after a very long time waiting was asked to delete my iphone network settings.  That didnt work eiter.  Deleted the app and left it several weeks.  I have just re-installed and same problem.  There is no error message.  I can log in but it then just hangs on the first screet with wheel spinning round continuously.

I switched yesterday and kept my old number with a pac code but my number isn’t working and nobody can call or text me

Hi there, I’ve seen a few threads about switching from the iDMobile eSIM to iDMobile physical SIM, but can’t find one telling me how to go about doing it the other way round (or even if it’s possible).I dropped my new phone two days after getting it and now the phone can’t find the physical SIMs. (Tried everything from rebooting, re-installing the SIMs and resetting network settings.) So I’m hoping switching to eSIM will mean I don’t need to buy yet another new phone!Thanks a lot for any help!Neil

Hi I have placed my new sim into my new phone however the new phone is on the temporary number still. Can I have help porting it over now as I believe that when I bought the phone i accidentally asked it to port over at a later date.

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message 

Himi bought a new iPhone and when I transferred everything over it hasn’t taken the eSIM when I try to it says contact IDanythjng else I can do to fix it

My old number hasn’t transferred over to this sim and I have had a confirmation email and message to say it has been done

Dear Customer Support Team, I am writing to follow up on the status of my number transfer. I received my new contract and SIM card last Saturday and submitted a request to transfer my existing phone number to the new SIM. I was informed that the transfer would be completed on 20th February. However, as of today, my old number has not yet been transferred to my new SIM. Could you please advise on the reason for the delay and provide an updated timeline for when the transfer will be completed? I would appreciate your prompt assistance in resolving this matter. Kind regards,Humaira Bashir

I have an issue with my new iD Mobile SIM card. I have a strong mobile signal and can make/receive calls, send/receive text messages and can access the Internet (using the iD Mobile SIM card) on my Nokia 2660 Flip, but ‘No service’ continues to appear on the handset screen for some reason. All of my previous SIM cards (Sky/Tesco Mobile) worked fine on the phone. Can anyone help?

Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends).I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list).I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside).my friend also has ID mobile and facing same issues too.How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number?Thanks for help in advance 

I have a problem, the SMS messaging service is delayed. This is particularly a problem with two factor authentication, where the SMS message doesn't come through for 45 minutes to an hour after requesting it. This seems to be quite a widespread problem amongst ID mobile users? 

Can I change my number please I am Happy to pay £25