i switched to ID and my mobile number isnt working

Forum|Forum|6 months ago
February 26, 2026
4 replies
448 views

I switched yesterday and kept my old number with a pac code but my number isn’t working and nobody can call or text me

Best answer by Gemma M

Hi @naadiaas,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

sandycroftone

New Contributor

When did your previous networks SIM stop working?Have you tried all the workday stuff,phone off and on etc?What happens if you call from another phone,ie does it say,"Welcome to the EE/Vodafone/02 voicemail service or suchlike?".

N

naadiaasAuthor

New Contributor

I switched yesterday, so my previous network stopped yesterday afternoon, and I received the email to say the switch was successful last night, but not the text. Yeah, I’ve restarted twice. When someone calls me it goes straight to answerphone but I don’t get any notification. Then when I call out, it doesn’t even ring

sandycroftone

New Contributor

Are you getting a signal?ID with 4G or 5G? If so, try dialling ##21# and pressing call, then dialling your number from another phone.. You could try resetting network settings too. I personally would get onto ID on 0333 003 7777,or Live Chat . I don't work for ID, just a Community user like yourself.