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i switched to ID and my mobile number isnt working

  • February 26, 2026
  • 4 replies
  • 25 views
N
New Contributor

I switched yesterday and kept my old number with a pac code but my number isn’t working and nobody can call or text me

Best answer by Gemma M

Hi ​@naadiaas,

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings

 

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    4 replies

    sandycroftone
    New Contributor
    • sandycroftone
    • New Contributor
    • February 26, 2026

    When did your previous networks SIM stop working?Have you tried all the workday stuff,phone off and on etc?What happens if you call from another phone,ie does it say,"Welcome to the EE/Vodafone/02 voicemail service or suchlike?".

    N
    New Contributor
    • naadiaas
    • Author
    • New Contributor
    • February 26, 2026

    I switched yesterday, so my previous network stopped yesterday afternoon, and I received the email to say the switch was successful last night, but not the text. Yeah, I’ve restarted twice. When someone calls me it goes straight to answerphone but I don’t get any notification. Then when I call out, it doesn’t even ring

    sandycroftone
    New Contributor
    • sandycroftone
    • New Contributor
    • February 26, 2026

    Are you getting a signal?ID with 4G or 5G? If so, try dialling ##21# and pressing call, then dialling your number from another phone.. You could try resetting network settings too. I personally would get onto ID on 0333 003 7777,or Live Chat . I don't work for ID, just a Community user like yourself. 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Gemma M
    • iD Mobile Employee
    • Answer
    • February 27, 2026

    Hi ​@naadiaas,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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