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Question

Help! I’ve deleted my eSim. how do i gwt it back?

  • September 5, 2025
  • 5 replies
  • 219 views
S
Community Member

I was in the process of trying to get my phone to send text messages and now I’ve deleted my eSIM. How can I get it back onto my phone? 

    5 replies

    C
    New Contributor
    • Colin65
    • New Contributor
    • September 5, 2025

    Unfortunately you’ll need to request a new eSIM. You can do this via the iD mobile app. 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • September 8, 2025

    Hello ​@Sparkly allen 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you have accidentally deleted your eSIM. Unfortunately, this cannot be retrieved.

    Have you been able to order the replacement via the app?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Sally Elfouly
    • New Contributor
    • March 1, 2026

    I cannot download the app

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • March 1, 2026

    I cannot download the app

    Why not?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Gemma M
    • iD Mobile Employee
    • March 2, 2026

    Hi ​@Sparkly allen,

     

    I am so sorry to hear that this has happened. Please note that you will need to get in touch with customer service via live chat, https://www.idmobile.co.uk/live-chat, they will be happy to assist.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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