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Question

changed my phone

  • February 27, 2026
  • 1 reply
  • 12 views
F
Community Member

I have just changed phones, how do I get my e sim to transfer over?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 28, 2026

    Hi ​@fiona.a.c ,
     

    I’m really sorry about the trouble , I can help you move your eSIM to your new phone with iD Mobile
     

    How to transfer your eSIM to a new phone:

    Log in to the iD Mobile app on your new phone
    Go to Account → SIM / eSIM Settings
    Select Replace / Download eSIM
    Follow the instructions to install the new eSIM profile
     

    Make sure:
    • Your new phone is eSIM compatible
    • You are connected to Wi-Fi during eSIM download

     

    Lamiya

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