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New Contributor
rkv
New Contributor
Feb 12, 2026 2:34 PM UTC
Question

imessage activation errors and does not work after port in

Hi,
I’ve tried all the guidance to get iMessage & Facetime working since switching to ID & porting my old number but nothing works.
iPhone 17 pro max with latest iOS  
Getting fed up of having to keep resetting phone  but even after full reset and entering my number in mobile service, it's not working. Some issue with port in. Please fix.

Already tried with a new esim and that too didn’t helped.

    8 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Feb 12, 2026 2:44 PM UTC

    Hi ​@rkv,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below to resolve this issue:

     

    For iPhone:

    1. Go to Settings
    2. Tap Phone
    3. Tap My Number
    4. Delete the old number
    5. Enter the new number
    6. Tap Save

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    rkvAuthor
    New Contributor
    Feb 12, 2026 3:59 PM UTC

    Hi Gemma 
    I tried this already.
    Please note I also did a complete reset and it didn’t helped as well. 
    Please note this a issue with porting as I also have other number with id mobile where I didn’t had this issue.
    Kindly help check porting. Usually the phone number should auto populate from network provider.

    New Contributor
    rkvAuthor
    New Contributor
    Feb 13, 2026 8:36 PM UTC

    Anyone helping here please

    Active Contributor
    Limebasil
    Active Contributor
    Mar 3, 2026 11:23 AM UTC

    ​@rkv  did you get this fixed? i am also having the same problem.  

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    Mar 3, 2026 12:28 PM UTC

    Hi ​@Limebasil, 

     

    I’m so sorry to hear that you’re experiencing the same issue with you iMessages and Facetime activation. 

     

    Kindly please try the steps suggested by ​@Gemma M and let us know how it goes.

     

    Thanks, 

    Anneline

    The iD Mobile Team 

    Active Contributor
    Limebasil
    Active Contributor
    Mar 3, 2026 1:59 PM UTC

    I have.  I was hoping ​@rkv  might respond and let us know if it was fixed or not for them. 

    New Contributor
    Gcl2411
    New Contributor
    Oct 25, 2026 2:04 PM UTC

    This issue is also happening for me. I have tried all the above advice however both iMessage and FaceTime are still not working and my switch over was at least 2months ago. Please can you activate from your side?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 26, 2026 4:00 PM UTC

    Hi ​@Gcl2411,

     

    As you've already tried the troubleshooting and it's been over 2 months since the switch, we're unable to activate iMessage or FaceTime from our side.

     

    At this stage, we'd recommend contacting our Live Chat team and asking them to check whether a replacement SIM may help resolve the issue.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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