Hi ​@CarlByrne.

We’re really sorry for the frustration you’ve experienced. Can you please share what happened when you tried the SIMs in another compatible device? 

This will help us pinpoint whether the issue is with the SIM or the phone, so we can get your service working as it should.

~Marquerita

Hi Marquerita

They were also tried in an iPhone 16, and an iPhone 15 Pro, and while the sim and phone number were recognized on all the tried devices , it always came up saying “no service”

Remove and delete all SIMs and eSIMs from the device. Then perform a network reset. Connect to a working WiFi network and then install a new eSIM.

thank you but this still didn't work today

i received an e sim this morning via email ( again still cant receive texts over a week now for OTP codes ) its beyond frustrating not being able to make or accept calls….

anyway 

took out the physical sim

scanned the e sim from the laptop screen

waited an hour or so for it to activate

there is no other e sims attached to the device ( the device is the one i have been using an e sim for 3 months previous ) 

why is id mobile not helping out a customer on this ???

I’m confused! Why are you mentioning calls and OTPs? The discussion here was about activating a SIM or eSIM. An active SIM or eSIM is clearly needed for making calls texting and using data. Do you get a signal at all?

Don’t be confused …I can’t receive any texts or calls on the device because I’ve had no network service since Wednesday last week ..I can’t receive OTP codes from anything or any important texts as iv had no service when the e sim wouldnt activate on the original handset…the e sim worked for 3 months on the handset and now none sims or physical sims activate!! There is no sun restrictions on the handset 

Hi ​@CarlByrne.

Can you please share your postal code so that we can check the network coverage in your area to help investigate this further for you.

~Marquerita

Hi Marquerita

the postcode is sw4 9LX 

this is two weeks this Wednesday with no network 

Hi ​@CarlByrne.

The coverage tracker shows an excellent coverage in your area with a little congestion. Can you please contact us directly via Livechat at https://www.idmobile.co.uk/live-chat so that our technical team can investigate this.

~Marquerita

Hi ​@CarlByrne,

I’ve just checked the Three UK Status Checker, and for your postcode it says:

“There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.”

Looking deeper there is a specific issue with site “LAM120” which 3UK are currently working on fixing. I see there is a specific incident number created for this, so I expect once fixed, services should improve.

I’d recommend to not keep replacing the SIM Card or eSIM as this will make no difference to your services.

Thanks.

Thank you Matthew

the network in the area is not the issue with the e sim and physical sims not activating in the handset 

i have tried to do network reset in multiple postcodes, in my friends , my partners home and my place of work 

none of these e sims would activate on my original handset 

I am now looking into purchasing another sim card from a network provider as it is 2 weeks tomorrow that I have had no access to calls or texts and I have had to hotspot off my work mobile.

I will not be paying the cancellation fee for leaving the contract as I have been more than patient with the 2 weeks of no help no support and no network.

I recently had to fly back home over the weekend to Ireland and had to purchase a temporary e sim in order to be contacted on whatsapp while home but no calls or texts which causes me great embarrassment and stress.

​@CarlByrne -

I have raised this now with our SecondLine team. Once I get a response back I'll let you know, I may need to Private Message you for more information. Thanks!

ok thank you , you have my email address ?

Hi ​@CarlByrne,

Our SecondLine team can see that there are very few call logs in the last week, however they did make a text call and it connected and went through to your voicemail. Do you see this on your end?

They have also raised a ticket with 3UK.

Thanks.