requested new esim but no text receieved

2 replies
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I deleted my eSIM and am trying to request a new one. However the app says it will send me a one time passcode - but I not receiving it - presumably as I have no text. Help!

Matthew TAnswer

iD Mobile Employee

Hi @Carthurton,

You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

Thanks.

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Matthew TAnswer

iD Mobile Employee

Hi @Carthurton,

You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @Carthurton. You can access Live chat via the following link: https://www.idmobile.co.uk/live-chat

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.