requested new esim but no text receieved

2 replies
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I deleted my eSIM and am trying to request a new one. However the app says it will send me a one time passcode - but I not receiving it - presumably as I have no text. Help!

Matthew TAnswer

iD Mobile Employee

Hi @Carthurton,

You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew TAnswer

iD Mobile Employee

Hi @Carthurton,

You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.