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requested new esim but no text receieved

  • February 27, 2026
  • 2 replies
  • 10 views
C
Community Member

I deleted my eSIM and am trying to request a new one.  However the app says it will send me a one time passcode - but I not receiving it - presumably as I have no text.  Help!

Best answer by Matthew T

Hi ​@Carthurton,

You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

Thanks.

    2 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • Answer
    • February 27, 2026

    Hi ​@Carthurton,

    You’ll need to contact our Live Chat team to get a replacement eSIM. They’ll do account verification and then send you the eSIM without the OTP. Alternatively, you can visit your local Currys store and pick up a replacement physical SIM card.

    Thanks.

    iD Community Manager
    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • February 27, 2026

    Hi ​@Carthurton. You can access Live chat via the following link: https://www.idmobile.co.uk/live-chat

     

    ~Marquerita

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