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Phone number hasn’t transferred to sim

  • September 24, 2025
  • 4 replies
  • 76 views
I
Community Member

My old number hasn’t transferred over to this sim and I have had a confirmation email and message to say it has been done

    4 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • September 25, 2025

    Hi ​@Isla007b 

     

    Sorry to hear this, transfers can take up to 10pm on the date they take place, are you still having any issues?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • September 25, 2025

    Have you tried switching the phone off/on again?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • Humairaba
    • New Contributor
    • February 24, 2026

    Hello, my transfer was supposed to be completed on 20th February and it still hasn't been done yet

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 24, 2026

    Hi ​@Humairaba,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please ensure hat you have the correct iD Mobile SIM card in your handset and then try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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