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i wanted to keep same number but have been given a different one

  • February 28, 2026
  • 6 replies
  • 103 views
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New Contributor

Hi I've just activated my new eSim but I noticed I gave a duff6phone number now. I wanted to keep my old number I have a PAC number

 

Best answer by WelshPaul

It seems you’ve bought a new plan instead of upgrading your current one. To keep your existing number you’ll need to return or cancel the new plan and upgrade your current one.

6 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • February 28, 2026

It seems you’ve bought a new plan instead of upgrading your current one. To keep your existing number you’ll need to return or cancel the new plan and upgrade your current one.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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New Contributor
  • Peekyeye
  • Author
  • New Contributor
  • February 28, 2026

It was a new plan that I wanted. I managed to get it sorted. Thank you for your reply ☺️ 

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • March 2, 2026

Hi ​@Peekyeye,

 

We are so happy to hear that your issue has been resolved.

 

If you require any further assistance, please do not hesitate to get back in touch.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • Gaz H
    • New Contributor
    • March 2, 2026

    I’ve just done the same but my old number should switch over on the date chosen which for me is 05 March

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      New Contributor
      • Peekyeye
      • Author
      • New Contributor
      • March 3, 2026

      I managed to suss it. I change over today 😀 

       

      Anneline M
      iD Mobile Employee
      Forum|alt.badge.img+1
      • Anneline M
      • iD Mobile Employee
      • March 3, 2026

      Hi ​@Peekyeye, 

       

      That’s great, We’re happy to hear that you’re switch is happening today!

       

      If you require further assistance, feel free to get back in touch with us, we’ll be happy to assist you. 

       

      Thanks, 

      Anneline

      The iD Mobile Team 

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