i wanted to keep same number but have been given a different one

8 replies
301 views

Hi I've just activated my new eSim but I noticed I gave a duff6phone number now. I wanted to keep my old number I have a PAC number

WelshPaulAnswer

Platinum  Contributor

It seems you’ve bought a new plan instead of upgrading your current one. To keep your existing number you’ll need to return or cancel the new plan and upgrade your current one.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

It seems you’ve bought a new plan instead of upgrading your current one. To keep your existing number you’ll need to return or cancel the new plan and upgrade your current one.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

PeekyeyeAuthor

New Contributor

It was a new plan that I wanted. I managed to get it sorted. Thank you for your reply ☺️

M

Mgspeed

New Contributor

Hi, I’ve got the same problem today, how did you manager to sort it?

Gemma M

iD Mobile Employee

Hi @Mgspeed,

If you've been given a different number, the next steps will depend on how your new plan was set up.

If you're new to iD Mobile and transferring a number from another network, you'll need to provide a PAC code from your previous provider so your existing number can be transferred across.

If you were already with iD Mobile and have taken out a new iD Mobile contract instead of upgrading, unfortunately iD Mobile doesn't support internal number transfers. This means we wouldn't be able to move your old iD Mobile number onto the new iD Mobile plan.

In that situation, we'd recommend contacting the point of sale to discuss returning the new plan, if eligible, and then contacting our Sales Team to upgrade your existing plan correctly so you can keep your number: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Peekyeye,

We are so happy to hear that your issue has been resolved.

If you require any further assistance, please do not hesitate to get back in touch.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.