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Community Member
Moo1988
Community Member
March 2, 2026

new esim, stolen phone!

I need to request a new eSIM but my phone was stolen so I can’t receive the activation text message! I haven’t received the activation email either but I had 2 id mobile lines, is it possible to send the eSIM activation text message to my other number??

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    March 3, 2026

    Hi ​@Moo1988, 

     

    We’re sorry to hear that your phone was stolen and that you’re unable to receive the activation text message.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

    Anneline

    The iD Mobile Team

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