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Question

I'm a new customer and my sim card isn't working who can I contact?

  • February 26, 2026
  • 1 reply
  • 6 views
G
Community Member

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message 

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • February 26, 2026

    Hi ​@gina2202563 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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