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Community Member
February 26, 2026
Question

I'm a new customer and my sim card isn't working who can I contact?

  • February 26, 2026
  • 3 replies
  • 85 views

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message 

    3 replies

    iD Mobile Employee
    February 26, 2026

    Hi ​@gina2202563 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    EllieEthan78
    New Contributor
    New Contributor
    April 13, 2026

    I’m having the same problem. Any chance you let me know how you fixed it please? 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 15, 2026

    Hi ​@EllieEthan78,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.