Community Member

Question

I'm a new customer and my sim card isn't working who can I contact?

3 replies
102 views

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working. When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working. I can’t get any info on how to get a new sim??? The contact box doesn’t show when I try typing a message

iD Mobile Employee

Hi @gina2202563

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I’m having the same problem. Any chance you let me know how you fixed it please?

iD Mobile Employee

Hi @EllieEthan78,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.