Try switching your phone off for about 5 mins then switch back on. This refreshes your connection to the network. You should try and do this at least once a week. 

Hi ​@Blanket55 ,

I’m really sorry you’re experiencing delays with SMS, I understand how important 2-factor authentication messages are. With iD Mobile, SMS delays are usually caused by network refresh or routing congestion.
 

Please try these quick steps:
Turn your phone off for 5 minutes, then turn it back on to refresh network connection.
Check that your phone has full signal before requesting the 2FA SMS.
Make sure Airplane Mode is OFF.

Lamiya

Sometimes I restart the phone but surely this shouldn't have to happen in order to get a text? I've noticed also that my iD Mobile phone has a delay of several minutes when moving from a wireless zone to mobile (5g/4g) - it won't pick up the mobile transmitter very quickly.

Are these issues a general problem with the iD Mobile network? It feels like iD is probably set up to be piggybacking from a more established network , and is at the back of the queue when connectivity is required? 

Hi ​@Blanket55,

I’m really sorry you’re experiencing this,  you shouldn’t normally need to restart your phone to receive texts. The delay when switching from Wi-Fi to mobile can sometimes happen while the phone re-registers on the network.

With iD Mobile, connectivity is provided via partner network infrastructure, not because the service is “queued” behind others.

Please try:
Turn Airplane Mode ON for 30 seconds → OFF
Enable Wi-Fi calling (if available)
Set network selection to Automatic

Lamiya