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Question

transfer my Cellular Service to a new iPhone

  • February 24, 2026
  • 5 replies
  • 19 views
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New Contributor

Himi bought a new iPhone and when I transferred everything over it hasn’t taken the eSIM 

when I try to it says contact ID

anythjng else I can do to fix it

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 25, 2026

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • Fraser2411
    • Author
    • New Contributor
    • February 25, 2026

    Does a new eSIM let me keep the same number?

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • February 25, 2026

      Yes.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Lamiya C
      iD Mobile Employee
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      • Lamiya C
      • iD Mobile Employee
      • February 25, 2026

      Hi ​@Fraser2411 ,

       

      I’m really sorry you’re having trouble transferring your eSIM to your new Apple iPhone. I understand how frustrating this can be.

      If your phone is showing “contact iD”, please try these steps for iD Mobile:

      Make sure the phone is connected to Wi-Fi or mobile data during eSIM activation
      Restart the phone and try scanning or downloading the eSIM profile again
      Check Settings → Mobile Data → Add eSIM and follow prompts
      Ensure the old eSIM profile has been removed from the previous device

      You may also request another SIM card which will allow you to keep the same number. 

       

      Lamiya

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      New Contributor
      • Fraser2411
      • Author
      • New Contributor
      • February 25, 2026

      I did the above but now when I request a new eSIM it tries to send me a code which I can’t receive as neither phone has the number attached to it.

      can you send the code via email?

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