transfer my Cellular Service to a new iPhone

Forum|Forum|6 months ago
February 24, 2026
5 replies
104 views

Himi bought a new iPhone and when I transferred everything over it hasn’t taken the eSIM

when I try to it says contact ID

anythjng else I can do to fix it

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

Fraser2411Author

New Contributor

Does a new eSIM let me keep the same number?

WelshPaul

Platinum  Contributor

Yes.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Fraser2411 ,

I’m really sorry you’re having trouble transferring your eSIM to your new Apple iPhone. I understand how frustrating this can be.

If your phone is showing “contact iD”, please try these steps for iD Mobile:

Make sure the phone is connected to Wi-Fi or mobile data during eSIM activation
Restart the phone and try scanning or downloading the eSIM profile again
Check Settings → Mobile Data → Add eSIM and follow prompts
Ensure the old eSIM profile has been removed from the previous device

You may also request another SIM card which will allow you to keep the same number.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Fraser2411Author

New Contributor

I did the above but now when I request a new eSIM it tries to send me a code which I can’t receive as neither phone has the number attached to it.

can you send the code via email?