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Question

Porting issue. replacement sim cannot be activated. iphone 16

  • August 10, 2025
  • 1 reply
  • 15 views
A
Community Member

Iphone 16. New handset and contract moving from esim on o2, meant to receive physical sim from id, it never arrived so stayed connected to o2 until i got a replacement Sim from Currys.  Started porting process which email confirms completed on Friday however no access to anything on the new handest. When trying to activate the replacement sim (from Currys) website wont recognise the tel number that came with the handset or the number I want to bring to ID. The service from my old provider has stopped but I dont know how to get service from id? 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 11, 2025

    Hi ​@amiller2374  it sounds like perhaps your SIM isn’t active. The quickest way to sort this would be through our live chat service on our website. But if you prefer, we can pop you a message here?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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