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text message

  • August 9, 2025
  • 5 replies
  • 49 views

I receive certain text messages but I am trying to receive a validation code but it is not coming through do t know why

5 replies

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  • iD Mobile Employee
  • August 9, 2025

Hi ​@Gill1956

 

We’re sorry to hear this. 

 

Just to to confirm, are you having issues with OTP messages?

 

Anika

 


  • Author
  • New Contributor
  • August 9, 2025

Thank you but not sure what OTP means


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 10, 2025

Hi there ​@Gill1956, one-time passwords sorry! Do you receive normal texts okay, or other businesses or one-time passwords?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 11, 2025

Yes thank sorted the problem for the code but there is still the phone number that came with the phone and not the number that I brought over 

thank you 


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  • iD Mobile Employee
  • August 11, 2025

Hi ​@Gill1956 

 

Which device are you using?

 

Anika