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trade in of old phone

  • March 4, 2026
  • 1 reply
  • 1 view
A
Community Member
  • AFOX
  • Community Member

Hi, I sent my old phone using the pre paid tracked label and envelope on 26 Feb, but have not received any confirmation of receipt or payment 

 

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • March 5, 2026

    Hi ​@AFOX.

     

    Thank you for your post. To help us track the status of your returned phone and payment, please contact us directly via Live Chat at https://www.idmobile.co.uk/live-chat. Our team will be able to assist you and provide an update.

     

    ~Marquerita

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