Community Member

Question

Overcharged obscene amount on bill, what is this for?

1 reply
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Hi, I was overcharged £45 on my bill for presumably roaming charges. This is ridiculous as I’ve had an eSim enabled since I went on holiday and there was no opportunity where my mobile data or SMS was enabled/working. £45?? The equivalent of a phone contract!

iD Mobile Employee

Hi @amcphee,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

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