Community Member

No outgoings or incoming calls and damn slow internet data

Forum|Forum|1 year ago
July 4, 2025
4 replies
92 views

I have been facing problems with phone calls not working and my internet data becoming too slow, almost unusable. What the hell has happened? It seems that is tied to three network but why was there no notification about it? It hasn't resolved till now. My 4G or 5G speed has gone down by 90%.

It is also difficult to reach human agent. What a life has become, chatting with the ROBO?

N

Natalie W

iD Mobile Employee

Hello @Dilip Shrestha

Thank you for getting in touch.

We are very sorry to hear of the issues you have been experiencing with the service.

Can you please confirm the following?

Is he issue happening all over or in one location?

If one location, please can you provide the postcode?

What is your handset make/model?

Are you connecting with 4G or 5G?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Laila Lustika

New Contributor

Hi, l would like to ask for replacement sim card, because card have very bad network and can’t receive incoming calls.

Kellee Bronson-FrOst

Active Contributor

Yeah, welcome to iD mobile 🤷🏻‍♀️

WelshPaul

Platinum  Contributor

Hi, l would like to ask for replacement sim card, because card have very bad network and can’t receive incoming calls.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.