RESOLVED - Some customers are experiencing issues making and receiving calls
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I bought a data pass for Turkey and it is not working. I have checked my phone and account settings and both turned on for roaming?
I still cannot make calls since the outage, I was able to make calls yesterday and now I cant again. It just says "calling" but nothing happens, ive tried manually joining the network again and ive tried turning flight mode on and off.
Has my contract been cancelled as per request via carphone warehouse. Has this been actioned as I've received a message sending my PAC code and saying that you shall continue to take payments if not used by expiry date which should of been done already in the carphone warehouse yesterday.If not i wish for the phone contracts for both myself and my husband Andrew Walker to be terminated by Monday 27/02/25 at the latest
Error message when trying to process switch to keep old number. Every day this goes on I am paying for 2 plans. Please can you process the port?
This is the first month of a new contract. New amount is £32.99Old amount was sim only £7I overpaid by an extra £7 also as didn't realise it had gone through.This bill is £47+ with no extra chargesNext month bill is £80+I need help, this is crazy amounts
I bought 1 day 2GB bolt-ons switches on roaming data and when I want to connect to network I can see message "Probably you used all your data in Turk telecom" and no internet.I tried different network (no connection to Vodafone and no internet with Turkcell).How to fix it?
Hi All, So tonight I tried to login to my account to download my bill (using a saved shortcut link that has previously worked) and when I clicked ‘next’ with my saved email address it went to the password page and then I added my password (from my Google saved passwords) and clicked ‘Log In’ and it gave me this error message (it took ~20secs between ‘log in’ and adding password) 🤔I even tried it via a Google ‘iD Mobile Login’ search (other search engines are available 😁) adding my email and password manually and the same thing happened 😤The only way I could log in was via a link sent in an Email from iD Mobile 🤷🏻What’s going on?!?!?Anyone else had the same problem??All advice is welcome!x
So, can't make or recieve calls for 24 hours due to Three network issues. Is there any chance of phone bill being reduced ? Probably not!!!!!
My phone worked fully this afternoon but now it's not receiving or making calls again. Please sort it. I’ll be leaving this network if this sh** continues.
Two days now and still unable to make or receive calls, in spite of notices saying problem is resolved.. I've tried re-booting and turning airplane mode on and off with no sucess. The rest of the family are with Smarty which also runs on 3 network and they have had no trouble at all. The problem is there are no number to ring in order to speak to an actual person?
Despite the claim I still have no phone signal coventry Thurs 13:300 ish Friday 17:30.When will full service be resumed ?Thanks NC
Over 24 hours now and still cannot make or receive calls
Hi has anybody ever been charged for changing the day of a direct debit going out this lot have charged me £25.01 for changing my billing day from the first to the second
I was recently out of the country and since returning have been unable to make or receive calls. I have activated all setting on my phone, switching them on and off continuously to hopefully see some change- however unfortunately have not been able to solve in any way.
Been having this error for the past week or so and nothing seems to be working to fix it, can someone help?
I would like to cancel my contract but keep my number
I pay £7 per month for my plan which I thought included data roaming whilst on holiday in Europe but that wasn’t the case because I was unable to send or receive calls. Does this mean I’ll have to buy additional ability for me to use data roaming whilst in the Mediterranean next week ?
I dint recive my phone number email with my order when purchase esim unlimted plan
Ok so after yesterday’s shenanigans with ID, and being unable to contact roadside assistance(alone female=vulnerable), and the fact that this is at least the second big outage in a year, I am leaving. I’ve just spent 2 hours on live chat. They offered me £10 compo😂. Have raised a complaint and asked for the termination £80 to be waived, which, given my circumstances yesterday, and my time they have wasted, I think is appropriate.I now have my pac, and will be using it today. Pay cheap, get cheap.
Hi all 1st of all I'd just like to say please don't be too hard on Id mobile for the disruption & inconvenience that id are suffering at the moment As most of you know that id mobile & smarty piggyback of the 3uk network so if 3uk have issues with there network it effects id mobile & smarty & as I understand 3uk are doing work on the networks & with this bad weather we're having it's not helping the situation ! & I also understand other networks are having issues ! Nothing in today's life is perfect if it was we'd all be happier ppl (don't you agree)We all rely on our mobile phones too much these days I grew up in the world of if you had to make a phone call we had to find a public phone box & if it had been vandalised we had to find the next nearest 1 to us ! (Yes I'm an old git lol)But pls give id mobile a chance there great value for money & when everything's working ok I bet you will all agree it's great value for money ! So please be patient with i
I am currently in Mexico and had pre paid £35 for 10 day add on. I have a Samsung S22 Ultra on a pay monthly. My settings are all ok and have travelled a lot in europe with no issuesHowever my phone will not work here. I can manually connect to a network but it tells me I have no credit/data. Can someone help please?
My network still not working. When will be ok? It is to long
