HiThere is an overcharge on my bill this month of about 12 pound, why has this been charged, there is no outstanding balance from previous months?ThanksEmma

@EmmaLouiseDornan Hard to say without knowing you current bill info. But please don't post details of you bill in an open forum. Have you checked you bill for items like extra data, call, out of allowance call changes?You've not upgraded your plan?Joe

My bill has an extra charge of 12.00 this month, what is this for?

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