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Question

Upgraded this morning but no order confirmation or details sent yet?

  • July 12, 2025
  • 1 reply
  • 524 views
K
New Contributor

Hi All,

 

Might be very straightforward but I put in an upgrade order this morning for a pixel 9 pro XL and it's probably been about 3 hours or so now and I've still not received any update emails or anything even at the point of putting the order in, is this normal? Just wanted to be absolutely sure it goes through.

    1 reply

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 12, 2025

    Hi ​@Kieranryan 

     

    It can usually take 24-48 hours for a confirmation email to come through.

     

    Anika

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