Hi ​@Tony Parker 

We’re sorry to hear this.

Please could you provide your postcode?

Does this affect all services or just calls?

Anika

Hi, it is only calls. I am receiving text messages to say I have many missed calls but the phone has not rand. I cannot dial out it is just quiet then says no network.

My postcode area is NE62 

Hi ​@Tony Parker 

Please could you provide the full postcode?

Anika

NE62 5HE

Hi ​@Tony Parker 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

How long have you been having coverage issues?

Anika

Since approx 10am

Hi ​@Tony Parker 

We would recommend reviewing the issue for at least 7 days, if after 7 days the signal hasn’t improved, we can look into this further.

Anika

I am still not able to receive calls in my area. I can use data/messenger and texts but not voice calls. This is getting rediculous now, over a week to my knowledge. Message on system states known fault but will be fixed soon- how soon?? I am paying good money for a service I cannot use. Maybe the ombudsman may be more helpful.

Hi ​@Tony Parker 

We’re sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika