I can’t get EU international roaming. Been away a few weeks now. And only get Wi-Fi at establishments…. And not my free usage. Why

Is you’re roaming turned off? I can roam but do not get the texts saying when I can roam or when it is charged. 

Hi ​@Josephph 

I’m not sure what text you’re expecting to receive, I’d recommend checking the below to see if a certain location is inclusive to your plan.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Tom

Hi ​@Glenda Woods 

I’m sorry to hear this, what countries are you in?

Have you tried manual network connection whilst abroad?

Please also double check the iD Mobile app to ensure roaming is switched on, as well as your device settings.

Tom

Hi Tom,

It’s a roaming notification text as detailed here https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges - it states you can opt out of these but I haven’t. They usually say which country you are in, if it’s included in the roaming offer, and if not the cost of texts/minutes/data in said country. 

Thanks for your first reply! 

Hi ​@Josephph 

If your roaming in one of the inclusive countries, you will be able to roam free of cost!

Please check the link above which Tom has sent.

Anika