Hi ​@Aperk90 

Ther have been many previous posts with regards to problems with the delivery of new phones via DPD. If you want to see previous posts then you can do a search at the top of the Community page e.g. DPD, Delivery etc.

Here is some extra information that may help:-
 

iD Mobile customers have reported issues with DPD deliveries, including missed deliveries, failed delivery attempts, and difficulty in rescheduling or tracking deliveries. Some customers have also reported receiving the wrong phone or experiencing long delays. 

Potential issues and solutions:

• Missed or Failed Deliveries:

  If you've missed a DPD delivery, check your tracking information and contact iD Mobile's Live Chat Team or DPD directly to reschedule or locate your parcel. 

• Difficulty with Tracking:

  If you're having trouble tracking your DPD delivery, ensure you have your order reference number and check the DPD website or app. 

• Wrong Phone or Items:

  If you received the wrong phone, contact iD Mobile's complaints team or live chat to report the issue and arrange for the correct item to be sent. 

• Long Delays:

  If your delivery is significantly delayed, contact iD Mobile's customer service team for assistance and investigation. 

• Customer Service Issues:

  Some customers have reported poor customer service experiences with iD Mobile, including difficulty getting issues resolved or receiving vague or unhelpful responses. In these cases, it's recommended to escalate your complaint through the proper channels, including the complaints procedure. 

Recommendations:

• Check Tracking Information:

  Regularly check your tracking information for updates on your delivery status. 

• Contact DPD:

  If you're having trouble with the delivery itself, contact DPD directly for assistance. 

• Contact iD Mobile:

  If you have order or billing issues, contact iD Mobile's customer service or complaints team. 

• Escalate Complaints:

  If you're not satisfied with the initial response, escalate your complaint through the appropriate channels. 

• Consider alternative delivery options:

  Explore the possibility of using a pick-up point or arranging delivery to an alternative address. 

It may be worth talking with iD Mobile via their Live Chat:-

https://www.idmobile.co.uk/live-chat

Typre ‘talk to a person’ in the dialogue box to connect to an agent.


Hope this helps x



 

Hi ​@Aperk90 

Sorry to hear this, how long ago did you place your order?

Have DPD attempted to deliver already?

Tom