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Question

changed bill date but money is still going out from previous date

  • July 12, 2025
  • 2 replies
  • 35 views
Chris Fordham
Community Member

Hi, I've changed my bill due out date to what suits me but my money is still going out on original date for some reason, why is this 

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Chris Fordham 

     

    This may be down to when you changed the billing date as it takes a while to kick in especially if it was around the time of your original payment date.
    Here is a link that explains it:-
    https://www.idmobile.co.uk/directdebit

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@Chris Fordham 

     

    Did you change your billing date before or after the bill that was taken was issued?

     

    Bills are issued 2 weeks before payment happens, so if you change your direct debit date after a bill is issued, it wouldn’t count that already issued bill.

     

    Bills afterwards would follow the new date.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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