Hi!There is an additional charge for added extra 1GB of data on my bill. I never use all of my data and always have roll-over from previous month. I have not made adjustments to my plan either. Why is there an extra charge? Could this have been added accidentally to a wrong account? Please remove.Thanks!

Hi @JaanaPWe’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Anika

Hi @JaanaPA 1GB add on would be added in the iD Mobile app, by the user themselves, are you sure you didn’t purchase the add on there?Tom

Additional charge on bill | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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