Hi!
There is an additional charge for added extra 1GB of data on my bill. I never use all of my data and always have roll-over from previous month. I have not made adjustments to my plan either. Why is there an extra charge? Could this have been added accidentally to a wrong account? Please remove.
Thanks!
Best answer by Anika A
Hi
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Anika
+25Hi
A 1GB add on would be added in the iD Mobile app, by the user themselves, are you sure you didn’t purchase the add on there?
Tom
I have no reason to purchase additional data when I don't even use half of my current allowance. There seemed to be a problem with the app when I last used it and nothing I tried to do or see seemed to work properly, pages not loading. Could this have caused the accidental add-on? I would like this charge to be removed, please, as I don't need it, nor chose to purchase it.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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