​@Kate Moorcroft  Oh dear you definitely need to secure your account. I just found this info for you

Account Been Hacked

If your account has been hacked, several steps can be taken based on the information provided in the documents.

• Contact the Live Chat Team to check if there are any changes on your account.
• If you are unable to access your account, try dialling 7777 or 0333 003 7777 and selecting option 3 for assistance.
• Ensure that you have unique, up-to-date passwords and avoid sharing them with anybody.
• In cases of fraud, report the incident to Action Fraud and consider visiting a physical store for immediate assistance, such as a Currys store for a replacement SIM.
• Be cautious of phishing attacks, which can compromise your login details, and consider using a random key generator for added security.

It is also recommended to monitor your account activity closely and report any suspicious behavior to the relevant authorities and your service provider promptly.

Joe 

Hi ​@Kate Moorcroft 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom