Purchased eSim with data but got 0gb | iD Mobile Community
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Question

Purchased eSim with data but got 0gb

  • July 12, 2025
  • 1 reply
  • 20 views
V
Community Member

I have purchased an eSIM which said it included 4GB of data. I have registered and activated the Sim which has worked fine, but my account says I have 0 data. Please help. 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@Vickytorimouse 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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