Hi ​@Claire Hickie 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account. However, you can port your number via the triangle port method.

In regards to the eSIM, there should be instructions on the email to activate this.

Anika

I've looked through the instructions but I'm not able to access it when I scan the qr code it allows me to copy the information but not use it and going through manually I need a code that I don't have. But I can't change my number as I need it for work and all my children's medical appointments. I don't want to be paying for 2 plans what can I do please I need help 

Sorry to he hear this ​@Claire Hickie 

Can you please confirm if you are following the instructions listed here?

Natalie 

Yes I'm using those Instructions scanning the code doesn't work and I don't have a code to do it manually nor do I know my new phone number as I've not received an emails with it on 

Hi I now have my new number via email how can I request a sim instead of the esim?

Hi ​@Claire Hickie 

Please see the link below:

Anika