new plan but want yo keep my number | iD Mobile Community
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Question

new plan but want yo keep my number

  • July 11, 2025
  • 6 replies
  • 208 views

Claire Hickie
Active Contributor

I have just brought a new phone with a new plan still on id but I want to keep my number also I requested an esom but don't know how to activate it 

6 replies

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  • iD Mobile Employee
  • July 11, 2025

Hi ​@Claire Hickie 

 

 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account. We'd require a PAC code from another network to move a number to an account. However, you can port your number via the triangle port method.

 

In regards to the eSIM, there should be instructions on the email to activate this.

 

Anika


Claire Hickie
Active Contributor
  • Author
  • Active Contributor
  • July 11, 2025

I've looked through the instructions but I'm not able to access it when I scan the qr code it allows me to copy the information but not use it and going through manually I need a code that I don't have. But I can't change my number as I need it for work and all my children's medical appointments. I don't want to be paying for 2 plans what can I do please I need help 


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  • iD Mobile Employee
  • July 11, 2025

Sorry to he hear this ​@Claire Hickie 

 

Can you please confirm if you are following the instructions listed here?

 

Natalie 


Claire Hickie
Active Contributor
  • Author
  • Active Contributor
  • July 11, 2025

Yes I'm using those Instructions scanning the code doesn't work and I don't have a code to do it manually nor do I know my new phone number as I've not received an emails with it on 


Claire Hickie
Active Contributor
  • Author
  • Active Contributor
  • July 11, 2025

Hi I now have my new number via email how can I request a sim instead of the esim?


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  • iD Mobile Employee
  • July 12, 2025

Hi ​@Claire Hickie 

 

Please see the link below:

 

Anika