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Question

Can't connect.

  • July 13, 2025
  • 1 reply
  • 23 views

Andrew Sale
Community Member

Recently changed to id mobile,old network switched phone off.Cannot connect new phone to id mobile,asks for email to send code no code sent asked several people to do this,they still have no joy.Ready to cancel tomorrow if no joy.

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • July 14, 2025

Hi ​@Andrew Sale 

 

Sorry to hear this, have you made sure to put the iD Mobile SIM card in (download eSIM if eSIM) to your device?

 

Tom