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Question

Can't connect.

  • July 13, 2025
  • 1 reply
  • 27 views
Andrew Sale
Community Member

Recently changed to id mobile,old network switched phone off.Cannot connect new phone to id mobile,asks for email to send code no code sent asked several people to do this,they still have no joy.Ready to cancel tomorrow if no joy.

    1 reply

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 14, 2025

    Hi ​@Andrew Sale 

     

    Sorry to hear this, have you made sure to put the iD Mobile SIM card in (download eSIM if eSIM) to your device?

     

    Tom

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