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New Contributor
August 10, 2026
Question

has my plan changed to sim on

  • August 10, 2026
  • 1 reply
  • 10 views

I have set up a sim only plan.  Do I need to use the sim which you sent me or do I continue with the sim I already have in my phone ?

1 reply

iD Mobile Employee
August 12, 2026

Hi ​@Thesummers 

 

Thanks so much for bringing this to our attention. If you did an upgrade or changed your plan, you can continue using your current sim card, however if you took out a new plan or this is your first iD sim card, you would need to use the one we sent you. 

 

If you do have any issues, please drop us a direct message on our iD Community platform and we would be happy to assist. 

 

Thanks,

Zubair

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