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Urgent: Final Demand Received Despite No Outstanding Balance
Urgent: Final Demand Received Despite No Outstanding Balance I’ve just received a final demand letter in the post today stating that I owe £20 and that the debt will be passed to a collector if unpaid. This is the first letter I’ve received—no prior communication or reminders. To be clear, I do not have any outstanding payments on my account. Here’s what I can see on my payment history: 23rd May: A £10 payment failed but was re-attempted the same day and successfully cleared. 2nd June: Another payment (requested early—it wasn’t due until the 25th) also failed but was again re-attempted that same day and cleared. There’s always money in the account, plus an overdraft, so I don’t know why it failed in the first place. Despite this, when I checked my iD Mobile account, it bizarrely showed that I owed £20—yet there were no outstanding invoices. Even more confusingly, it also claimed that my next bill would be £30. My plan is a SIM-only deal at £10/month, which has been out of contract for nearly two years. I also have a £12 spending cap, so how could my next bill possibly be £30? Before I realised there was no actual outstanding amount, I went ahead and paid the £20 shown—twice, in fact—because it didn’t register the first time. That left me £40 in credit. After the supposed £30 bill was taken, I’m now £9.99 in credit. I’ve spent hours trying to resolve this through live chat with no success. I genuinely don’t know what else to do. Frankly, this is unacceptable. Receiving a threatening final demand over a non-existent debt is incredibly stressful—especially when it’s accompanied by warnings of debt collectors. We've all heard the horror stories about collection agencies turning up at the door or making demands with their ridiculously high added charges and threats to take goods to the value of!!. Please investigate this urgently, confirm there is no debt, and provide a written explanation of how this happened. I’d also like confirmation that this has not affected my credit report in any way.
The best new features coming to your iPhone with iOS 26!Blog
Apple has just unveiled its huge new update, iOS 26! Get ready for a brand new look and some incredibly clever features that will make using your iPhone better than ever. We’ll walk you through the biggest changes, from the stunning "Liquid Glass" design to smart tools that help you block spam calls and messages. And it’s available now! So, before you whip out your iPhone to admire the iOS 26 makeover, we’ll give you a quick guide to some of our fave new features… A fresh new look & feel. Your iPhone is getting a visual makeover that makes it more personal. The new "Liquid Glass" design creates a cool, translucent effect on icons and widgets, giving your display a dynamic and modern look. Run your finger across the screen and it’ll look like you’re viewing your screen through a lens. It’s the biggest visual overhaul since iOS 7. But that’s not all! You’ll have more customisation options for the Lock Screen and Home Screen, allowing you to tailor your device to your unique style. The Camera app has also been made sleeker, letting you slide your finger to open up all the different camera modes - like panorama shots and portrait mode. Resolution can be changed with a simple tap at the top of the display. While it looks new and exciting, it’s still the familiar, easy-to-use iPhone experience you know and love. Say hello to smarter features with Apple Intelligence. Apple Intelligence brings powerful new AI features directly to your iPhone, making everyday tasks easier and more intuitive. One of the standout features is "Live Translation" in Messages and Phone calls. This is perfect for holidays and connecting with people overseas. And the best part? It’s all done on-device, which means your privacy is protected. Another smart addition is "Visual Intelligence," which lets you search for things you see on your screen. Whether it’s a landmark, a product or a piece of art, your iPhone can now help you find more information with just a tap. The Photos app is better than ever. After feedback on the iOS 18 layout, Apple has listened and redesigned the Photos app in iOS 26 to be much more user-friendly. The app now features clear, separate tabs for "Library" and "Collections," making it simple to find your albums and memories. This redesign is a direct response to user feedback, aimed to fix the parts in the last update that some people found confusing. Managing, editing and sharing your precious pics with friends and family has never been easier. No more nuisance calls and texts Get powerful new tools to stop spam and unwanted messages before they bother you. The "Call Screening" feature can find out who’s calling and why before you answer, helping you avoid those annoying telemarketers. Additionally, a new "Messages from unknown senders" folder keeps potential spam out of your main conversation list, ensuring your inbox stays clean and organised. One more thing... iOS 26 is a huge update that brings a beautiful new design, smarter AI tools, an improved Photos app and powerful spam-blocking features to your iPhone. And we’ve only just scratched the surface. Dive deeper and you’ll find an overhaul to CarPlay, Apple Music, Apps and Wallet too. But that’s enough from us for now, what do you think? Which feature are you most excited about? Let us know in the comments below!