Getting Started.

As in the title. I need a backup eSIM/SIM which I will very rarely use, so I don’t want to have to pay X amount every month to keep it. Like an old school PAYG setup, where I literally only pay for what I use. Thanks

Hi .I ordered an esim but it is not working with my phone. Can I just now order a sim card to be sent instead? Is this possible?

I wish to make a customer service complaint via email who do I contact, your agents are rude cut off chat before resolution very unhappy customer

Dear iD Mobile Customer Service Team: I am writing to ask whether I can make a claim for compensation in respect of the network outage on Wed 25th June 2025. It caused me a number of issues, and some anxiety, as I was expecting some important calls that day. Thank you.

I have a Motorola edge 60, when people voice call me it keeps cutting off, any suggestions? Thanks

I have an issue as I cannot make/receive calls (I have a nothing phone 1) I am unsure what to do to fix this, It works if I use WhatsApp but not with the base calling service, I checked what would happen with a voice mail which I get a notification if someone calls and leaves a voice mail but that is the extent of it. This is not a major issue as of this moment as I can contact those I need via other routes however I would like to have this fixed sooner than later if possible, this has been going on for 3 days, I have waited incase it was just a general issue on your end. Thank you

I get this when posting on forum, just text; no embedded content. “Embedded media upload permission is required to use [sic] oembed content.” Shame they can’t spell! Though this post survived!

Urgent: Final Demand Received Despite No Outstanding Balance I’ve just received a final demand letter in the post today stating that I owe £20 and that the debt will be passed to a collector if unpaid. This is the first letter I’ve received—no prior communication or reminders. To be clear, I do not have any outstanding payments on my account. Here’s what I can see on my payment history: 23rd May: A £10 payment failed but was re-attempted the same day and successfully cleared. 2nd June: Another payment (requested early—it wasn’t due until the 25th) also failed but was again re-attempted that same day and cleared. There’s always money in the account, plus an overdraft, so I don’t know why it failed in the first place. Despite this, when I checked my iD Mobile account, it bizarrely showed that I owed £20—yet there were no outstanding invoices. Even more confusingly, it also claimed that my next bill would be £30. My plan is a SIM-only deal at £10/month, which has been out of contract for nearly two years. I also have a £12 spending cap, so how could my next bill possibly be £30? Before I realised there was no actual outstanding amount, I went ahead and paid the £20 shown—twice, in fact—because it didn’t register the first time. That left me £40 in credit. After the supposed £30 bill was taken, I’m now £9.99 in credit. I’ve spent hours trying to resolve this through live chat with no success. I genuinely don’t know what else to do. Frankly, this is unacceptable. Receiving a threatening final demand over a non-existent debt is incredibly stressful—especially when it’s accompanied by warnings of debt collectors. We've all heard the horror stories about collection agencies turning up at the door or making demands with their ridiculously high added charges and threats to take goods to the value of!!. Please investigate this urgently, confirm there is no debt, and provide a written explanation of how this happened. I’d also like confirmation that this has not affected my credit report in any way.

Where is customer support?

Mini Hi, I didn’t receive a welcome email so I didn’t get a transaction code. I’m switching over to ID mobile. Can someone help me? I’ve looked at live chat and it doesn’t show up

I have been charged an extra month after i Upgraded to sim only. You where supposed to cancel another contract so i only had one number. I have now been charged twice

Good evening, Earlier on I posted a question about help with an e-sim and a physical SIM on a new phone. I got an email saying ​@Anika had replied to me but every time I click the link in my email to view said message I get a technical error. I also can't find the thread I posted. Any help? I did try and pm ​@Anika but I'm not allowed too 🙄

Hi, I have recently tried to redeem apple music but it does not work. An UID missing or incorrect error occurs. Looking through the community, this seems like a common issue. Can you help me with this problem please?

Has anyone had a phone call from any Indian chaps claiming they are from three network asking about bad coverage and then offering a new and better SIM card to be sent in post to your house? Stating it won't change your contract or phone number but just a better SIM to rectify the bad coverage? They asked me for my email address and then sent an email and a one time pass code that I had to enter.. at this point I started to think it was a bit scammy and hung up.. they rang me straight back on like a normal mobile number again and we're quite pushy for me to cooperate but I asked them not to ring back and hung up again! I checked my emails after and there was an email from id asking me to authenticate my email address and it looked very official and real! So not sure if it was a real thing now or not.. anyone else had this???

See thread title, is there a way around this? Thanks!

My phone doesn’t connect to receiver when I make a call and there is no ringing sound! If I turn it on and off it will then sometimes work for a while only. When someone try’s to call me there is often no response from m phone and I miss the call. Is this a network issue? I tried taking the sim out and also made sure all settings are correct so I am lost on what to try next! Any suggestions please

Id mobile have asked me to send a copy of my DRO (debt relief order) to them how do I email this?

I am buying a new iPhone to replace my current iphone. When I get a replacement eSIM (I understand I need to do this in order to use my new phone) will it contain my current phone number? I am not changing contract or provider simply updating my physical iPhone. I really do not want to lose my number.

After entering a competition on ID Community, I receive an email after every other person who enters after I have done so. Can anybody inform me how to stop these emails, as I can get hundreds if I enter early. Thank you!

Both my husband and I have moved from O2 to ID mobile and since the original set up neither of us can receive one time passcodes. We have tried everything suggested and nothing works, how do we get this resolved?

I have an outstanding balance to pay of £10. I have tried to sort it numerous times. I have never used the sim and DO NOT KNOW MY NUMBER! Can somebody please contact me so I can pay? Alternatively stop messaging me with no way of contacting you back. I have wasted many hours already and refuse to waste anymore dealing with people that have no idea what they are doing. I may even decide to start charging you for my time…..

Hi Guys i have been wondering why everytime i Log-in to ID i am offered 24mth contract as a upgrade sim-only with 120gb data and unlimited calls/text for £10mth. My contract is 30days with unlimitd calls/text and 250gb data for £10mth. I just don’t understand why i would want a 24mth contract for the same money i am paying for a 30 day contract with more data. Can anyone explain IDs logik behind that upgrade please? Sorry the title should have been same money

Swapping back from another network to ID on iphone 16s no network signal displayed network signal displayed and when i spoke with ID customer service they said they could see it in cue on saturday!!! still not working. now don’t know what to do.

I cannot access my account, this hasn’t worked for weeks now, is there any other way to check data usage?

Apple has just unveiled its huge new update, iOS 26! Get ready for a brand new look and some incredibly clever features that will make using your iPhone better than ever. We’ll walk you through the biggest changes, from the stunning "Liquid Glass" design to smart tools that help you block spam calls and messages. And it’s available now! So, before you whip out your iPhone to admire the iOS 26 makeover, we’ll give you a quick guide to some of our fave new features… A fresh new look & feel. Your iPhone is getting a visual makeover that makes it more personal. The new "Liquid Glass" design creates a cool, translucent effect on icons and widgets, giving your display a dynamic and modern look. Run your finger across the screen and it’ll look like you’re viewing your screen through a lens. It’s the biggest visual overhaul since iOS 7. But that’s not all! You’ll have more customisation options for the Lock Screen and Home Screen, allowing you to tailor your device to your unique style. The Camera app has also been made sleeker, letting you slide your finger to open up all the different camera modes - like panorama shots and portrait mode. Resolution can be changed with a simple tap at the top of the display. While it looks new and exciting, it’s still the familiar, easy-to-use iPhone experience you know and love. Say hello to smarter features with Apple Intelligence. Apple Intelligence brings powerful new AI features directly to your iPhone, making everyday tasks easier and more intuitive. One of the standout features is "Live Translation" in Messages and Phone calls. This is perfect for holidays and connecting with people overseas. And the best part? It’s all done on-device, which means your privacy is protected. Another smart addition is "Visual Intelligence," which lets you search for things you see on your screen. Whether it’s a landmark, a product or a piece of art, your iPhone can now help you find more information with just a tap. The Photos app is better than ever. After feedback on the iOS 18 layout, Apple has listened and redesigned the Photos app in iOS 26 to be much more user-friendly. The app now features clear, separate tabs for "Library" and "Collections," making it simple to find your albums and memories. This redesign is a direct response to user feedback, aimed to fix the parts in the last update that some people found confusing. Managing, editing and sharing your precious pics with friends and family has never been easier. No more nuisance calls and texts Get powerful new tools to stop spam and unwanted messages before they bother you. The "Call Screening" feature can find out who’s calling and why before you answer, helping you avoid those annoying telemarketers. Additionally, a new "Messages from unknown senders" folder keeps potential spam out of your main conversation list, ensuring your inbox stays clean and organised. One more thing... iOS 26 is a huge update that brings a beautiful new design, smarter AI tools, an improved Photos app and powerful spam-blocking features to your iPhone. And we’ve only just scratched the surface. Dive deeper and you’ll find an overhaul to CarPlay, Apple Music, Apps and Wallet too. But that’s enough from us for now, what do you think? Which feature are you most excited about? Let us know in the comments below!