I have hit the early upgrade date, but the upgrade deals aren't good. I have 2 months left of my 24 months, can I cancel and pay this off, then start a new ID contract that suits. I would also like yo keep my existing number. 

Why I can’t receive WhatsApp code in my new mobile very frustrating from a week very disappointed 

Hi , I’m ID mobile costumer and my contract is near the end and I would like to transfer my number to another ID mobile number and finish this contract, how can I do this?Thanks 

i want to set up call forwarding  

Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot!  Do not trust ID at all! In 2 minds on weather the police can do anything about it!

Hello, i have mini router. I put my sim card in my mini router and i cann see the network but i dont have internet and i believe the problem is apn settings. Can you  tell me on every row what i need to write? Thank you 

Receives incoming calls but doesn’t ring out was ok yesterday- tried switching off for 25 mins - still the same

I cannot access my online account via the app. It says I am blocked. I need help with the Asap

I am upgrading my phone, is it the simple case of just putting my sim in that new phone?? Or do I need to do anything 

Today my SIM switch has been completed, however my phone is still not connecting properly to the network.I have tried the following troubleshooting steps:- Restarted my phone multiple times (2–3 times)- Tried selecting the network manually- The network connects for only 5–10 seconds and then disconnects automatically.Phone details:Device: ASUS ROG Phone 3Additional information:The same SIM works perfectly in an iPhone 13Other SIM cards (VOXI and Vodafone) work fine in my ASUS ROG Phone 3This confirms that the issue seems to be related specifically to this SIM on my device.Please investigate and advise on the next steps to resolve this issue.Thank you for your support.

Need some more time to pay my outstanding balance y 

IPhone 6, just got new iD SIM pay monthly and put it in, no network connection or mobile data. Have tried cleaning the sim and reinserting and restarting phone. please give advice as I travel abroad tomorrow and I now don’t have a working phone ! 

Hello.I need to know why I am not receiving text messages from the number 07860069172. It is a quite important number for me (school). The school has my number saved. This number sends a mass message to all parents. Can you please help me?

iPhone 15 Pro Max - constant white flashing at bottom half of screen, see picture - phone is unusable.  Taken to apple store and have quoted 389 to repair, bought phone under contract with ID in June 2024.  Have copy of service record from Apple Store and quote to repair.  Is this covered by ID contract.Is this covered by my ID Contract, as phone is unusable and yet I am still paying 48 pounds per month.ThanksDavidDetails of report: Cosmetic Condition:Display: flashing horizontal band located at the bottom of the display / two dark spots protruding from the enclosure on the left hand sideBack: -Top Edges: -Bottom Edges: -Dock: -Camera: -LCI: not triggeredAll buttons present and functional.No visible signs of damage or misuse 

I can not redeem my 3 months apple TV It says UID missing Your last message would not show up at all said page not found hence me asking again

I have applied  for new sim my current 1 stops 28th. It says it takes 24/48 hours for decision I cannot wait plus another 2/3 days delivery ?? 

I recently ported my number from O2 to iD Mobile. After ID mobile go on live (with eSIM), I can’t iMessage and FaceTime activated.Under “Sign-in &Security” in iPhone setting, I see error message “You must have a SIM associated with an Apple device for +44 xxxx to be used for iMessage and FaceTime.”The issue seems to be network related as I could activate iMessage and FaceTime within a minute when I tested with another SIM card from Vodafone.I can confirm bellows. My number is correctly set in iPhone settings (Phone > My Number). SMS and calls working well Tried all standard troubleshooting steps (incl. resetting network settings and reactivating iMessage/FaceTime) following all the steps in https://community.idmobile.co.uk/switching-

Recently (possibly since an update of the app) my password is not autofilling although it is saved in the Google password manager. Chrome tells me it is preventing this to protect my privacy. It doesn’t do this with any other of my saved passwords. Is it the app that is preventing this and, if so, how do I change it.

I’d like to notify ID mobile of a bereavement.  I have the account holders name, and account number but don’t know the mobile number which means I can’t use the published routes. how can I proceed?  

EDIT: I searched and ID Mobile does not support 2g / gsm network. Writing the problem out helped me figure what to look for!original:I use a ID SIM card in my iPhone just fine, but when I tried it on an old Sony Ericsson T303 (released 2008) it says Invalid SIM.Does ID mobile work on 2g network or 3G minimum?I believe the phone is unlocked as it works with my wife’s Lebara sim (Vodafone) and the phone was originally Orange branded, now EE. And I believe if the phone was sim locked I’d be given the option of entering a code if needed.   

Second sim deal ? What are the deals ?

I can’t recieve code from WhatsApp 

 I get them? I my phone allowed it before I changed to id

Hi being a member for 2 years, and just joined my wife up  with existing number, when i try to look at my account it does not show the wifes acount,..any ideas and could anyone point me the correct direction regards steve