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5385 Topics

D
Newbie
DOooOBNewbie
asked in Ask a question.

Credit Checking Flawed

Hello ID Community,I'm wondering if anyone can explain some detail behind how the following has unfolded:1) Ordered £16/unlimited SIM as existing customer deal. 12 months contract.1a) Cancelled: "bad credit"2) Ordered £8 smaller deal. 1 month contract.Just to highlight: this is a total commitment of £8. 2a) Cancelled: "bad credit"3) Found out ID uses Equifax. Spoke to Equifax. Not only is my credit score very good, but also the specific details that ID likes to check all have no negative issues. They're all fine. I'm going to Currys this afternoon to have some discussion about this. ID has put me in a position where my current EE contract has nearly expired, but I have nothing to replace it with. Any thoughts greatly appreciated. 

5
D
Newbie
1 day ago
J
Rookie
john1971Rookie
asked in Ask a question.

bill cap

Does anyone know when the adjust bill cap option in the app is going to start working?Oops something went wrong.…There are not many features in the app can we please have the ones that are there working?

1
Tom
iD Mobile Employee
1 day ago
A
Newbie
AvromNewbie
asked in Ask a question.

bill capping does not work

Bill cap does not worksaysoops something has gone wrong  what do I do please 

9
Tom
iD Mobile Employee
1 day ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

cant log in online or on app

Just a white screen when I click log in on website. Has been a white screen for all day.  Stays on loading screen on app. App was working before 11am this morning. Can you fix please? Thanks. It was all fine before you decided to give us a new app 🤣  A word of advice "if it aint broke don't fix it" thanks...

3
Tom
iD Mobile Employee
1 day ago
L
Newbie
Leanne BradshawNewbie
asked in Ask a question.

Refund Duplicate Payment

I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?

0
L
Newbie
1 day ago
Joshuapreston27
Newbie
Joshuapreston27Newbie
asked in Ask a question.

app wont let me log

Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in 

5
andewhite
Legend
1 day ago
DrozdovaS
Newbie
DrozdovaSNewbie
asked in Ask a question.

Transferring number not completed on time

Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number.General chat is pretty much useless.Are ID running late with transfers? 

8
Tom
iD Mobile Employee
1 day ago
D
Civilian
DanbyWCivilian
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

3
andewhite
Legend
1 day ago
J
Newbie
Joolzh13Newbie
asked in Ask a question.

Number porting not fully worked

i had the text yesterday to say the switch to iD had happened and I’ve switched on and off several times but when I text it still says the original iD mobile number unless the text goes via WiFi 

14
andewhite
Legend
1 day ago
Joe Travis
Newbie
Joe TravisNewbie
asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi all, First time user of this community.I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently

3
Tom
iD Mobile Employee
1 day ago
Mark Stanfield
Newbie
Mark StanfieldNewbie
asked in Ask a question.

Mifi 4g router SIM issue when in France

The iD SIM card works well in a 'mifi' portable 4g router here in the UK but it won't work in France. I've tried various APN permutations logging into it via my laptop but it won't work. It does work in France however on my phone.Any ideas anyone?

9
Tom
iD Mobile Employee
1 day ago
Claire Weaver
Newbie
Claire WeaverNewbie
posted in Ask a question.

PAC code for two numbers

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you 

1
Tom
iD Mobile Employee
1 day ago
Milan Davidson
Newbie
Milan DavidsonNewbie
posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

1
Tom
iD Mobile Employee
1 day ago
S
Novice
surfinNovice
asked in Ask a question.

ID mobile data in Italy

Hi,What is my Data Allowance for Italy?Do I get charged for using my Data in Italy?When is the app going to be working as its still down?

12
Tom
iD Mobile Employee
1 day ago
Andy Boyle
Newbie
Andy BoyleNewbie
asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

2
Tom
iD Mobile Employee
1 day ago
Patrick Dixon
Newbie
Patrick DixonNewbie
asked in Ask a question.

Number not ported

I have been told my number would have been ported yesterday and yet this has not happened. (EE to iD), and there is no way whatever to contact iD as the live chat feature isn't working. What am I supposed to do?

2
Tom
iD Mobile Employee
1 day ago
H
Civilian
HPTSauceCivilian
asked in Ask a question.

Can't add my iD mobile number to access the app

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything. 

0
H
Civilian
1 day ago
D
Newbie
DazfordNewbie
asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊 

12
andewhite
Legend
1 day ago
Abdul Rauf
Newbie
Abdul RaufNewbie
posted in Ask a question.

My mobile number is cloned.

My id mobile number is cloned.My mobile number is cloned received calls they say I called

1
Tom
iD Mobile Employee
1 day ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

0
Djrob Coxhead
Newbie
1 day ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

4
Tom
iD Mobile Employee
2 days ago
G
Newbie
GHowmanNewbie
posted in Ask a question.

Still cannot access my account, live chat or re- register

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat.Is anything being done?

1
Tom
iD Mobile Employee
2 days ago
K
Newbie
kylewright94Newbie
asked in Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer.  My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment.   I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

3
Tom
iD Mobile Employee
2 days ago
Luke Halliday
Newbie
Luke HallidayNewbie
asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please 

2
Tom
iD Mobile Employee
2 days ago
V
Civilian
velan75Civilian
asked in Ask a question.

poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

7
andewhite
Legend
2 days ago
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