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Sim only upgrade new Sim card change needed or not?

I have upgraded to a Sim only contract and been told I will be sent a new Sim card. Do I need to change Sim cards or can I just keepusing the old Sim cardas the new contract details are showing already on my account?

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Does the iphone se come with a 24 month warranty?

Hi, please tell me if the iPhone se comes with a 24 month warranty to cover me through the whole contract period. Thanks

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zero coverage outside with ID

I am having such a nightmare with ID. I will try and include some detail. I took out my contract after using a generic signal checker and also my mum is on ID in the same house and gets decent coverage. However I cannot send or receive calls or texts at home or in many many other locations. This is...

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Order Placed - No Email Confirmation

I placed an order for a SIMon 22/7/2021 but did not receive any email confirmation. Have checked my spam folder too. Just need to make sure my order was actually placed!

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Unable to register account - lost SIM so cant receive security code

Hi, I am at a bit of a loss. I got my ID phone / SIM in March but have been using my O2 SIM card in it and not used the ID one. I stupidly forgot to register for my ID mobile account and have lost the SIM card so I cannot receive the security code when trying to register. I need to change my direc...

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unable to access app

My wife as a ID account (as do I). She is registered, we know this because if we have tried to register a new account and are told she is already registered.We may have forgotten the password, but if we try to recover or try to change it we are asked for her surname/mobile number/year of birth. We o...

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Pac entered a week or more ago & texts still coming from wrong number

Hi I’m new here. entered all my details to transfer my old number over from EE a couple of weeks ago & was told within a business day that it had ported. now various contacts telling me that texts are coming from the ID number I was given. do I need to do the PAC transfer again?

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Article Customer notice: Suspected fraudulent texts

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confir...

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SMS not receiving

hi,I am not receiving text messages (SMS) anymore from my contacts and even from banks. I have been waiting for 4 days but nothing received yet. but funny enough I can still send SMS. how can I get in contact with somebody to get this problem fixed? most important are the texts from corporates and b...

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Cancellation of contract

Hi,I would like to cancel my contract as close to the end of term just not able to do it following the links given. Do not need to number but i need the phone to be open for all networks. Please advise what can I do. Thank you.

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Death of Father

My father recently passed away and I need to cancel his contract with you. Can you please advise how I do this?

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upgrade delivery delay possibility

I have just upgraded my contract, but want to know how delivery will work if you are not in. Can delivery be delayed?

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lost receipt

I have lost my receipt and I need it to change my numbers around as it asks for the transaction number on the app. Where can I find it please?

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Why no warning for 4-day Three network outage B28 / B90.

I read on Three’s website that "Keeping you (me with iD) connected is always our (Three’s) number one priority". Being retired and looking after my disabled wife, I heavily rely on my iD mobile phone, carried on Three's network. It is now FOUR DAYS since my voice calls stopped working properly at po...

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leaving

Having trouble cancelling my account

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Order placed and received but out of stock.

done order for HUAWEI P40 pro on 12/07/2021 and next day just vent out of stock. up front cost i payed and i have 0 information about phone , he will arrive or not . can i just change phone i dont wanna wait its taking to long

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New handset and now 4g is terrible

I switched from a Pixel 4a to a Pixel 4a 5g, and now 4g is painfully slow, even with a good signal.I don't have a contract which includes 5g and when I phoned for support I was told 5g isn't supported on that handset anyway, so I'm not expecting 5g. However, I do expect decent 5g. Coverage map shows...

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order

Hi Can someone please help...... I ordered a Samsung s20 fe but I haven't received it yet or had any other emails regarding my order.Is the phone out of stock?

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submitted PAC code on Sunday. how long does it take to switch?

I submitted my PAC code on Sunday and thought it took 24 hours. I used the web form to submit it. Looking in the app I get an message saying 'sorry your port in request can't be submitted at the moment...' Has the process started? How long will it take and can I check its working?Its Tuesday evening...

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wifi calling

Hi all I have a Xiaomi mi 10t lite 5g phone I was on 3 network SIM only pay monthly and WiFi calling works very well if I use the same phone on I'd mobile will WiFi calling still work ? Ta John.

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Not getting 5G in a coverage area with a Pixel 5 5G

I’m not getting 5G in either 5G coverage areas in Birmingham or London. I have a supported device (Pixel 5 5G), and have 5G preferred configured in the settings. What could be causing it?

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Data allowance is wrong

My data allowance is wrong and this has been like this for years. My plan is 15gb data but i only get 11???? What is this ripoff if i dont get the fix im leaving the provider. This has been like this for years i should be able to get my full allowance that i agreed and paid for

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Cancellation of contract

Hi,I need to cancel my contract but I no longer know my number, have the sim and never setup the phone app so would someone please be able to help with this? Thanks,Emily

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U limited data plan is trying to charge me extra after the first day.

Why does the service I just started yesterday, already have a extra data cap turned on to max at £25, then started charging me immediately. I apparently have already used £3 on an unlimited (total, Internet, phone and text) added to this months bill. How can I use extra data on a unlimited account?...

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pac codes

hi can anyone tell me if my pac code has been accepted to change to you? I’ve tried to submit it today but it says it’s already been submitted ‍♀️

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