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returning my phone & cancelling my contract it is simless when can i get my pac code

  • August 10, 2026
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I have been set t a return code to retry mobile phone & cancel my contract due to very poor connection problems. I was advised to remove my sim & keep until the phone is received &  changes to sim only then requested my pac code. My phone is simless I was sent a barcode so can't remove the sim & use in my old phone when can I request my pacode as I will not be able to use the sim on my old phone ?