Hi ​@Julia21809 ,

Thank you for getting in touch with us, I’m happy to explain what’s happening. Although your PAC transfer has completed successfully and your iD Mobile account correctly shows your original number, what you’re experiencing is usually a device or messaging sync issue, not a problem with the number transfer itself.
On iPhones in particular, this can happen because:
iMessage or FaceTime may still be linked to the temporary number that was assigned before the PAC completed.
Your phone may not yet have fully refreshed its network settings since the transfer.
To resolve this, please try the following steps:
Go to Settings > Messages > Send & Receive
Make sure your correct (old) mobile number is ticked
Untick any other number shown
Go to Settings > FaceTime and ensure only your correct number is selected
Restart your phone
If the issue continues, turn iMessage off, restart the phone, then turn iMessage back on.

On Samsung devices, this issue is usually caused by the Messages app or RCS (Chat messages) still being linked to the temporary number that was assigned before the PAC completed.

Please try the following steps:

Open Messages

Tap the three dots (top right) > Settings

Select Chat messages (or RCS chats)

Turn Chat messages off

Restart your phone

Turn Chat messages back on

Go to Messages > Settings > Advanced and ensure your correct mobile number is displayed

Thank you,

Zandile 

The iD Mobile Team 

Hi, I have recently moved to an I’d sim and transferred my old number. My iD account shows my correct old number however any messages I send show the wrong number ( the new id mobile number). I have carried out the above action and this has not resolved the problem. Can you help please?

Hi ​@Wonder Mum, 

We’re sorry to hear that you’re experiencing an issue with your texts being sent from the temporary iD Mobile number. 

Kindly please try the following steps: 

For iPhone

1. Go to Settings > Apps > Messages > Send & Receive (or Settings > Messages > Send & Receive on older iOS versions).
2. Ensure your transferred number is selected under Start New Conversations From and You Can Receive iMessages To and Reply From.
3. Go to Settings > Phone > My Number and check that your transferred number is displayed. If not, update it.
4. Turn iMessage off, wait 30 seconds, then turn it back on. Activation may take a few minutes.
5. Restart your iPhone.
6. Make sure iOS is up to date (Settings > General > Software Update).
7. Send a test SMS and iMessage to confirm the correct number is being used.

For Android

1. Open the Google Messages app.
2. Tap your profile picture > Messages settings > RCS chats (or Chat features).
3. If RCS is enabled, turn it off, wait 30 seconds, then turn it back on.
4. Confirm that the registered phone number is your transferred number. If it isn't, follow the prompts to verify the correct number.
5. Go to Settings > About phone > Phone number (or Settings > SIM manager) and check that your transferred number is shown.
6. Restart your phone.
7. Ensure your phone and the Google Messages app are fully up to date.
8. Send a test SMS to confirm the correct number is displayed.

Thanks, 

Anneline