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Question

about my order

  • August 9, 2026
  • 1 reply
  • 2 views

How can talk to your customer service 

1 reply

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  • iD Mobile Employee
  • August 10, 2026

Hi ​@Hamida begum,

 

Thank you for your message.

 

Our customer service team is primarily online and chat-based. The quickest way to get in touch with a real advisor who can look into your order is by opening our official iD Mobile Live Chat (https://www.idmobile.co.uk/live-chat). When you start the chat, simply type "speak to a person" or "talk to an agent" to bypass the automated chatbot and get transferred straight to our team.

 

Alternatively, you can message us directly on our official iD Mobile Facebook or Instagram pages, or send an email to socialqueries@idmobile.co.uk. Our team will be happy to assist you with your query there.

 

Thanks,