Hi
Question to someone from customer service.
Unlimited plan payg- expired tonight 12/09/25 23.59-
If I'm not mistaken I should have internet, calls and texts included in the monthly fee, right? Unless I'm mistaken? So why does soec charge me for calls within the UK to regular non-premium numbers and on top of that charge me for internet, which is supposedly unlimited?
how is it possible outside the tariff if the plan is unlimited? the only thing for which a fee was charged and I agree with this is mms - £0.05. the rest of the fees are incomprehensible and unfounded to me. my tariff plan was active until 12/02/25 until 23:59 - until then there should be no fees, right? and yet there were for calls to a regular UK number, not a special one and for using the internet, which is supposedly unlimited in my package???? and the cost is one - someone from your customer service wrote to me that although I pay for an unlimited plan it is not unlimited!! am I not understanding something???
how is it possible outside the tariff if the plan is unlimited? the only thing for which a fee was charged and I agree with this is mms - £0.05. the rest of the fees are incomprehensible and unfounded to me. my tariff plan was active until 12/02/25 until 23:59 - until then there should be no fees, right? and yet there were for calls to a regular UK number, not a special one and for using the internet, which is supposedly unlimited in my package???? and one more thing - someone from your customer service wrote to me that although I pay for an unlimited plan it is not unlimited!! am I not understanding something???
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