Help , want Start new bundle early

@Jeff Barclay -

• How do I purchase a plan for my Pay as you Go SIM? F.A.Q.

Try these steps. Thanks.

i am in the same boat. These steps do not help as the user has specified they’re already on a plan. howdo we purchase a new plan 

​@jay_zzzeee -

So have you ran out of data within your 30 day bundle period? Thanks.

I have used around 80%.

I doubt I can help ​@jay_zzzeee 

But you’re saying you bought a bundle for this month already and being as you’re now at 80% of that you want to buy an additional bundle?

I wonder if the full amount of the 1st bundle has to be used up entirely before the system permits further purchases. IDK

Cheers for the reply. I’m guessing so which is absolutely stupid. Giffgaff allows you to buy a bundle while your current one is still active and you can choose to activate the new purchased bundle straight away. Also where are the iD employes at?

I do not have this option. I activated in October and it expires on the 4th of December. I was given extra days 

thanks 

Yes not being able to buy multiple bundles in one month didn’t sound right to me, as you say others permit buying more.

Employees on here tend to be around during normal working hours. Matthew T is an employee and I can see he’s clarified only one per month. Whether that gets reviewed is only something they could say.

Cheers. Looks like I’m just going to have to wait till the 4th with no data. 

<Coughs maybe speak to live chat and say you bought the wrong add on, that you’ll pay the extra difference and see if they can add the extra data>

😏We are only human after all and maybe a human can override a computer...😏