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basket checkout not recognised

  • November 30, 2024
  • 4 replies
  • 86 views
H
New
 Contributor

I've just ordered a sim only package, or a least think I have!!

There's been no email acknowledgement only saying not completed despite entering all bank/card details. I don't want to end up ordering 2 sims but equally want confirmation the first order has gone through. Is there a customer service number for real live humans!? How novel would that be!?

    4 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 30, 2024

    Hi there ​@Haydn_Cook 

    Is there a customer service number for real live humans!? How novel would that be!?

     

    No, but they have a sales line - 0207 139 1397 - the problem is this only operates during normal business hours🙄

    I have no answer as to why it states the order is not complete. Sorry!

     

    The only other option is to contact them via Live Chat, though this too is closed for the human aspect

     

    iD Mobile

    (note their human opening times)

    If you do decide to endure their live chat start the chat with talk to person or speak to person to bypass their automated chat bot.

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    H
    1 person likes this
    • H
      Haydn_Cook
    H
    New
 Contributor
    • Haydn_Cook
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    • New
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    • 1 reply
    • November 30, 2024

    Thanks for the feedback. I was looking for the live chat option. Will give that a go.

    Daz_S
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    • Daz_S
      Daz_S
    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 30, 2024

    No problem ​@Haydn_Cook 

     

    Let us know how you get on! 🤞

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7886 replies
    • December 3, 2024

    Hi ​@Haydn_Cook 

     

    I’d recommend the same as ​@Daz_S above, contacting us via the Live Chat, Facebook and Twitter teams may be the best way to get a quick answer about this.

     

    Please let us know how you get on.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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    • Daz_S
      Daz_S

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