so i put £20 on my acount through the mobile id app ready to reniew my bundle at 11.59 tonight and for some reason my calls did not work earlier and ive looked on my app and ive lost £2 of credit , so ive gone to add another 5 and tried to get on bundles to auntamaticly reniew and its asked me for my last name and date of birth and number and its saying its wrong , ive gone on the actuall website and thats just as bad please help !!!!!!!!!!!  

I need a physical SIM card for a friend leaving for France on Wednesday.How soon can you get a SIM to me?

Hello, I have recently submitted a switch to id mobile from three but there was nowhere to add my pac code on checkout. how am I able to add this to my account as I haven’t received my SIM card yet. thank you

Hello, I have recently submitted a switch to id mobile from three but there was nowhere to add my pac code on checkout. how am I able to add this to my account as I haven’t received my SIM card yet. thank you

I’ve been trying to top up for the past week with no luck and Curry’s said they can’t help either  terrible service I had to buy another sim just so I could work,  why can I not top up anywhere?

I’ve been trying to top up for the past week with no luck and Curry’s said they can’t help either  terrible service I had to buy another sim just so I could work,  why can I not top up anywhere?

If  i want to stop my contract and move to pays as you go how it that done 

How do I make my sim a pay as you go sim

I have just purchased a pay as you go SIM to be fitted in a burglar alarm system.  How can I ascertain the amount of credit remaining on the SIM?

Hi , i have 2 mobile numbers one is on ee and the other is on id network .. is there any way i can switch them between networks because ghe number i use mostly is on pay as you go sim and this id sim i use less but i have unlimited data and calls , i dont want to loose any of these numbers , can anyone explain me if i bring over my ee number to id network what will happen to my current id number i dont want to loose it 

Hi, I am already with ID mobile for few years. My phone is paid off. I want to swap to psy as you go. Can you instruct me how to do it 

Hi, I don’t know where to add my PAC number. I have bought a esim pay as you go card and now I have received the esim card on my email to install it but I don’t know if I have to do the switch before. And how do I do it?

I have received a sim card for sim only contract that i gave not opened and since tajen out a NEW contract with phone via currys. How do i cancel the SIM ONLY contract ?

Hi, I've been using IDmobile for a while now, and I'm a bit confused about getting a new plan when my pay as you go expires.On the site there are regular plans, and special plans 'for existing customers' that seem to be much better value.But the 'existing customer'plans try to send me a new SIM card if I purchase one. Is it really most cost efficient to keep getting new SIM cards rather than using the same one? Can anyone help me understand what's going on here? Why can't I just buy these 'existing customer' plans for my current SIM?Thanks,

Looking to move to iD mobile from another network provider and have PAC code to keep existing mobile numberI’ve asked iD mobile online via Live Chat and agent says need to go to store. I went to Currys store and they say they only sell monthly plans and need to order online. So I go back to Live Chat and again they say need to go to store. So I’m going round and round in circles. I ask if I can speak to manager or another agent. Live chat agent said no as I’m not a current iD customer and speak to another agent same response

Just topped up my account by £7,still cant dial out or receive 4/5g Internet either. Can you help?

How can I order a traditional PAYG sim (no plan) with iD mobile, please? Looking to move to iD mobile from another network provider and have PAC code to keep existing mobile numberI’ve asked iD mobile online via Live Chat and agent says need to go to store. I went to Currys store and they say they only sell monthly plans and need to order online. So I go back to Live Chat and again they say need to go to store. So I’m going round and round in circles. I ask if I can speak to manager or another agent. Live chat agent said no as I’m not a current iD customer and speak to another agent same response

How can I order a traditional PAYG sim (no plan) with iD mobile, please? Looking to move to iD mobile from another network provider and have PAC code to keep existing mobile numberI’ve asked iD mobile online via Live Chat and agent says need to go to store. I went to Currys store and they say they only sell monthly plans and need to order online. So I go back to Live Chat and again they say need to go to store. So I’m going round and round in circles. I ask if I can speak to manager or another agent. Live chat agent said no as I’m not a current iD customer and speak to another agent same response

Just under a week ago, I got two 12 month sim only plans for my Son and Daughter (she also has some less serious issues).they were on Tesco Mobile as part of their mum’s plan, but she passed away and her tesco mobile account was terminated once I informed them (with all 3 phones being put on pay as you go - which i was happy with). I set up 2 identical sim contracts. My daughters phone got the welcome text immediately on inserting the sim. her old number has been ported over. the only issue is she can’t send/receive texts (the Iphone itself seems to think it is the old ID mobile sim associated phone number - however, if you call it/from it, it is her old number which is showing/working). My Son’s phone is more problematic - which is what I am hoping for info on - preferably someone in ID to talk to as the very helpful folk at Currys can’t seem to fathom it.basically, the sim has gone in. it shows ID mobile and 4g. but has zero bars of phone signal. this never changes. I have all the em

Hi all I am after just a pay as you go so I can top it up and use it for Emergency use only very little calls or text no data needed how do I go on about it please 

HI, I ordered a new pay & go Esim on the ID website yesterday morning. (Sunday 16th) i got an email confirmation with invoice etc but still no QR email to download the Esim yet? Does it usually take this long? Thanks!!

I disconnected my SIM card last January, as I believed it would stay active as a Pay As You Go number. However, it’s no longer working now. Is there any way I can get my old number  back or reactivate it?

In a weeks time I am travelling to Thailand, Vietnam, Cambodia and then staying in Australia for a year. I am aware that my SIM card won’t work when in these places and plan to get a physical sim when in each place, although I want to keep my uk phone number so I can still contact people through WhatsApp with this number and when I come back still make use of it. I have heard that you have to send a text from it every so often to keep the number active so how would this work with being in these places. Would I be charged etc? As well as this I want to change from a monthly contract to pay as you go as I won’t actually be using the contract at all so is the best option to pay of the remaining bill on the contract and move to pay as you go sim. Should I get this e sim if I plan to get physical sim when travelling. Any advice would be greatly appreciated as I’ve I’m struggling to get in contact with customer service on the live chat .

hello, i have topped up pay as you go and been charged twice. please issue the refund asap

HelloI've just bought a tablet and it has capabilities to take a SIM card which would be helpful when there's no WiFi, is this something that I'd mobile offer.  I'm an existing phone customer. ThanksDanielle