Pay as you Go.

Why can’t I access my account on my laptop. Always used to be able to. What’s changed?

My original dumb ‘phone costs me £0/ month but I am charged for its use, whether calls or texts. Every now and then I have to buy ~£20 worth of credit. I only use it as a back up and for emergencies. There are lots of fancy jargon words floating around but I believe that “traditional pay as you go” is the correct description of this service. The question is whether iD Mobile offers such a service?

Since ID mobile changed the app to the new one, things don’t work properly, and I am forced to reach out to customer service every month, since I am a PAYG customer. The balance information is not correct, whatever I see on my account is not the same what the ID Mobile staff see on their end. Last month I tried to top-up my account and purchase a 15GB bundle, and was unable to do that on the app and via browser access. I had to contact the customer service to get them to apply the bundle to my account. After they have done it I was still unable to see that on my account and my balance was showing £14.99. Now that my bundle expired, I went to top up again (manual process atm because the recurring bundles are not available on the new app) and I can see that the payment went through on my bank statement, and I received text message saying the same, but my account still doesn’t show it!! Which means I also cannot purchase the bundle because the account doesn’t recognise I actually just made a purchase and so it’s asking me to pay again. Ridiculous! The new app sucks big time and they’ve been so slow in making improvements to it! It’s unthinkable that I am unable to use my account properly online to manage my plan and bundles, and need to contact the customer service every time for applying bundle to my account.

How do I request a new sim

I bought a £20 top up yesterday, 1st july but its not showing up on my account. I can see the purchase in the purchase history but my credit shows as £0 and I can’t buy a plan. Whats going on???

I need a SIM for back up purposes - additional data allowance. So, if I get a new SIM delivered tomorrow, how long can I ‘sit on it’ before activating? Hence, not paying for something I’m not using. TIA.

Can i keep my current phone number with EE if i change to imobile pay as you go?

How to get the e SIM qr code for my existing SIM card

Hi. I already have a pay monthly plan with ID, but I would also like to get a PAYG SIM mainly for International calls, since my pay monthly plan is quite expensive for it. My phone supports dual SIM, so I thought I’ll have a secondary PAYG SIM for calling only. My problem: as opposed to most phone operators, it seems that I can’t buy an ID Mobile PAYG SIM without any plan attached to it and use it only for what I want. Or can I? My current setup is: main ID SIM providing data and secondary O2 PAYG SIM used for voice calls. Can I somehow swap the O2 SIM for a second ID SIM, without buying a plan every month, just paying the price of my International calls? Thank you.

I've been paying £12 per month even though I've left them in sept 2023 ( I've only just noticed on my bank statements). Would ID mobile know I'd left them when I changed my sim card over to the other mobile provider. Ive not got written proof. TIA Graham

Hi, im trying to buy a bundle but can't find the bundle page, there is nothing there to buy bundles. Is there any other way to buy?

I recently changed my direct debit details, however the app advised to make a payment. I have now done this twice and the direct debit is also up and running but it still says to make a payment. I'd like to know how to get a refund on the overpayment please and ensure that the app is updated and receive confirmation that my account is in order.

I have just transferred to iD mobile and was pleasantly surprised at the ease of the process and that it worked first time!

Hi .My husband switched to your network but wants to stay with his old number. Should he put a new ID card on his phone or leave old one?

I'm in Thailand on holiday and have got a local SIM for most use, but need to get texts on my ID for verification etc. I've done this before with other providers no issue so didn't think there'd be any problems. I've got both SIMs in the phone. Local one is fine but the ID one seems to not even turn on correctly, never mind get network. I tried switching the slots each SIM was in, tried without the local SIM, tried rebooting etc. So now I guess either my ID SIM is corrupt, or there's an issue with my account that means the SIM won't even try. I read here it might need a higher rate cap set than I usually have, which I think is only £10. However, I can't get into my account to check because I had to update the app and now need to get a text to my ID to verify, and also can't try the website directly as it's blocked from Thailand! Any ideas or am I just stuck unable to get any verification texts until I get home?

Hello, so a month ago i was able to log into the online service and now I am being asked to create a new account. I have done that but keep being asked for my id number last name and DOB which comes back saying details do not matchour records. any help?

I don’t mind paying for sending photos via messaging but they fail to send. Any solutions please???

How do I get a transaction number. Not in emails.

I want to kip my old number, provided my PAC code when I ordered 1D sim . When is the transfer gonna happen?