Pay as you Go.

After the new update that this mobile sim company has made, it seem clean and organised. However, I bought a sim back in april 15th for 24 months. My sim is due to expire later this month but I can't seem to find my sim expry info. I looked through my billing and plan section but nothing. The other version was alright but this one? Not really. Alternatively, do I get an email which will let me know that my contract has ended and even via sms? Thanks!

Goodmorning. I close my accaunt last month my email address was Motorsporttechnik.ltd@gmail.com. I see today ID took £16 from my accaunt can I get refund please. I olen this accaunt for contact only.

I'm moving from O2 to ID mobile. Can I still keep collecting Airtime Rewards and just ask for a PayPal payment ?

I have an intermittent issue with making calls, which has occurred on-and-off since I transferred my number to ID mobile some years ago. Sometimes, when I try to make a call, I am met with the “you are unable to make calls as you are out of calling credit” message. However, when I check on the app, I still have plenty of credit left (and I haven’t received any recent low balance warning text messages from ID). If I attempt to call 7777 to check the balance over-the-phone, it tells me “we’re experiencing some technical difficulties at the moment and is unable to tell me my balance”.While this is going on, I can also still use mobile data (4G) as normal, except I am unable to use the ID Mobile app (or visit my.idmobile.co.uk) while on mobile data. They only work on WiFi - thus I wouldn’t be able to top up if I didn’t have a WiFi connection to use instead. I contacted the live chat about this today and the rep insisted that my account showed a balance of £0.00 (while the app was still sho

I have a PAYGO SIM which shows a balance of about £5 when I log in to idmobile.co.uk. However I think this is just a data rollover balance as I can’t make calls or send texts. How can I see exactly how my balance is made up?

Does anyone know how long it takes to get delivery details tracking number ect I've been looking for emails but only had one so far saying the delivery driver will contact you with tracking info don't know why I have no email yet

My phone has suddenly stopped receiving and making calls. I have 5G but when I make a call the network drops and the call fails. I can send and receive text messages though 🤷‍♀️! Anyone else had this problem?

Hi so I did an application for a nothing phone and it said that the order was completed and gave me an order number but nothing else no information nothing so I don't understand

Hello I have recently bought 3 SIM cards for myself and family members, my sim card did not need a PUK code but the other 2 did, I am desperately in need of a code so that their phones are usable again ASAP!

Hi Please I cannot top up my PAYG sim. See attached screenshot and sort it out. I reported this issue few weeks and ago and it wasn’t fixed.

My direct debit has failed but I can't make a payment as the app is down and now I am getting cut off!!!

i have a locked sim and need my puk code

How do I switch from contract including phone to sim only?

I was given the option to port my old number to my ID mobile sim card, so I did. Now my old sim card, which was gif gaff says ‘No service’, this tells my that my number has already been ported to ID mobile, but I am yet to receive it. I can’t even access my ID Mobile account online, as when I enter my Mobile, Last name and Year of birth, it shows me the error ‘Something wasn't quite right. Really need my phone for work.

Struggling with this one! I contacted ID via the online chat - the only way , I ordered a payg SIM card in April, but didn’t use it until June, by this time the credit had gone. The response I got from ID was Zintle: Kindly be advised that in June you didn't purchase data you purchase a top up and you got a text that says "Just to let you know that you now have £1.78 credit remaining on your account. Don't forget to use the iD Mobile app or My Account online to keep on top of your usage and bundles." what is the difference in a top up and purchasing data? I’m totallY foxed!

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

I have recently given notice to Vodafone on 6 contracts, mine, my partners and my 4 older children, my children have all now put the contracts in their own names, the first one went through fine, we did 2 more the next day that were fine and then the last 3 got rejected. After a lot of stress on the phone we were told that you can only sign up 2 contracts each day at the same address even though each bill is individual and that we would need to wait 2 weeks again before reordering, we waited 2 weeks and a day and yet again my partner has been rejected, so i expect when I do the last 2 tomorrow they will also get rejected?? This is so frustrating as we really want to join id mobile, my son is getting a perfect signal at a great price now! Is there any way around this? I have less than 2 weeks left of my notice period to Vodafone so need to sort it soon! Any help would be appreciated as don’t fancy ringing again to get nowhere. many thanks

Hi, I have a pay as you go plan with you, what should I do to make it automatically renew after the current plan expires?

Why can’t I access my account on my laptop. Always used to be able to. What’s changed?

I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance?

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls. Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

This firm are a total rip off they don’t deliver on their side of the contract then when you switch away from them they rob you again

Hi I paid my outstanding balance but my services are still restricted I have turned my phone on and off numerous times but this hasn’t resolved the situation