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Pay as you Go.

Pay as you Go.

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288 Topics
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288 Topics

Recent feedback.

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Vicky WattsNewbie

asked in Pay as you Go.

cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

1 month ago

SteveromaniaNewbie

asked in Pay as you Go.

Aloha76Civilian

asked in Pay as you Go.

PAYG without plan

Hi. I already have a pay monthly plan with ID, but I would also like to get a PAYG SIM mainly for International calls, since my pay monthly plan is quite expensive for it. My phone supports dual SIM, so I thought I’ll have a secondary PAYG SIM for calling only. My problem: as opposed to most phone operators, it seems that I can’t buy an ID Mobile PAYG SIM without any plan attached to it and use it only for what I want. Or can I? My current setup is: main ID SIM providing data and secondary O2 PAYG SIM used for voice calls. Can I somehow swap the O2 SIM for a second ID SIM, without buying a plan every month, just paying the price of my International calls? Thank you.

2 months ago

GJTNewbie

asked in Pay as you Go.

still paying monthly bill even though ive left

I've been paying £12 per month even though I've left them in sept 2023 ( I've only just noticed on my bank statements). Would ID mobile know I'd left them when I changed my sim card over to the other mobile provider. Ive not got written proof. TIA Graham

2 months ago

jableyNewbie

asked in Pay as you Go.

My bill is still wrong

As my phone contract approached the end, I wanted to switch to a SIM only deal. I couldn’t do that because the app relaunch happened and neither the app or the website were available to let me select the right plan. I then spent a few hours on chat support and on the phone trying to get this resolved. My bill is still wrong and for the last 2 months, you’ve charged me ~£23 per month more than you should. Please issue me with a refund for the incorrect billing and ideally also and recompense for the hours spent trying to get this addressed.

2 months ago

Matt BrownNewbie

asked in Pay as you Go.

bundle

Hi, im trying to buy a bundle but can't find the bundle page, there is nothing there to buy bundles. Is there any other way to buy?

2 months ago

Jo RobsonNewbie

asked in Pay as you Go.

Refund on overpayment

I recently changed my direct debit details, however the app advised to make a payment. I have now done this twice and the direct debit is also up and running but it still says to make a payment. I'd like to know how to get a refund on the overpayment please and ensure that the app is updated and receive confirmation that my account is in order.

2 months ago

Nigel P-INewbie

posted in Pay as you Go.

Thank you

I have just transferred to iD mobile and was pleasantly surprised at the ease of the process and that it worked first time!

2 months ago

Beata StepienNewbie

asked in Pay as you Go.

beata

Hi.My husband switched to your network but wants to stay with his old number. Should he put a new ID card on his phone or leave old one?

2 months ago

mattroweNewbie

asked in Pay as you Go.

Thailand possible sim / possible account issue

I'm in Thailand on holiday and have got a local SIM for most use, but need to get texts on my ID for verification etc. I've done this before with other providers no issue so didn't think there'd be any problems.I've got both SIMs in the phone. Local one is fine but the ID one seems to not even turn on correctly, never mind get network. I tried switching the slots each SIM was in, tried without the local SIM, tried rebooting etc.So now I guess either my ID SIM is corrupt, or there's an issue with my account that means the SIM won't even try. I read here it might need a higher rate cap set than I usually have, which I think is only £10.However, I can't get into my account to check because I had to update the app and now need to get a text to my ID to verify, and also can't try the website directly as it's blocked from Thailand!Any ideas or am I just stuck unable to get any verification texts until I get home?

2 months ago

Lubowa MosesNewbie

asked in Pay as you Go.

log in with ID mobile number

Hello, so a month ago i was able to log into the online service and now I am being asked to create a new account. I have done that but keep being asked for my id number last name and DOB which comes back saying details do not matchour records. any help?

2 months ago

roverhowelNewbie

posted in Pay as you Go.

Trying to reply to lauren

I have recieved a private message from lauren asking for more information about my account so she can help resolve my issue. I cannot reply to the message because apparently she has to follow me to recieve messages from me. So to clarify the situation. I have left ID. I have closed my direct debit AFTER the final payment was taken. I have messages from ID saying my account has been closed. So why I have recieved an email saying I have to reopen my direct debit as I am still being billed is beyond me. I had no issues with I'D whilst I was with them and even recommended them to friends. But this now is a joke.

2 months ago

Alison CarterNewbie

asked in Pay as you Go.

Cant make or receive calls

My phone has suddenly stopped receiving and making calls. I have 5G but when I make a call the network drops and the call fails. I can send and receive text messages though 🤷‍♀️! Anyone else had this problem?

2 months ago

Patricia VeeNewbie

asked in Pay as you Go.

trouble sending photos in messages

I don’t mind paying for sending photos via messaging but they fail to send. Any solutions please???

2 months ago

Martin HaynesNewbie

asked in Pay as you Go.

App dors not work overseas

I spend ½,year in Spain and use my spanish phone then as cheaper. The new app cannot be downloaded on my spanish iPhone as IDmobile iOS developer set the country to U.K. only. How silly - the app should be downloadable, accessible and usable globally.

2 months ago

Russ HaywoodNewbie

asked in Pay as you Go.

transaction number

How do I get a transaction number. Not in emails.

2 months ago

Anna GoloszNewbie

asked in Pay as you Go.

pac code

I want to kip my old number, provided my PAC code when I ordered 1D sim . When is the transfer gonna happen?

2 months ago

JakeHockNewbie

asked in Pay as you Go.

Paid monthly for unlimited data, text and calls. Have data but no text or phone

I paid my monthly charge for unlimited data, text and calls.I have data but I cannot make calls or send text messages. It been like this for a few weeks.I get a message stating I need to top up with cash. Although I should not have to do this with unlimited plan. But I have tried many times to top up with cash only to be told oops please try again or some message like it.I have waited for this upgrade but not sure it working as cannot phone out or text.I tried going into Curry's store but was turned away as I bought the SIM directly from ID Mobile and was not a Curry's customer.Does anyone know why I am not able to call out or send text messages?I can receive calls and SMS messages but cannot make any myself.Is there a dispute between ID Mobile, Carphone Warehouse and Curry's?I got no idea why this month my phone appears to be useless. I really need to call out but not able to and it been very frustrating not to be able to talk to a human to resolve this issue.Can anyone help?Jake

2 months ago

JosephKNewbie

asked in Pay as you Go.

Legal Action over refund

I have been waiting 18 days currently just for an answer regarding recieving a refund from my account. I was hoping someone would know where I stand legally? As I think 18 days is a ridiculous amount of time to wait. I have several transcripts of customer service representatives saying it will take 24-48 hours and 5 working days. But now they are just being really evasive whenever I bring it up. I want to leave iD mobile but I'm not leaving my credit behind.

2 months ago

Jane AnnablesNewbie

asked in Pay as you Go.

esim - i currently have a USA iphone 14Pro and have NO SIM slot

im looking at moving to ID mobile as a new supplier but do you do ESIM if i already have ESIM and no slot available for card???

2 months ago

AmandaFisherNewbie

asked in Pay as you Go.

FInal Demand

I have received a fraudulent final demand letter for £44.99. How do you intend to remove this promptly from my account?

2 months ago

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