Basic PAYG - How Often Use And/Or Top Up To Avoid Cancellation | iD Mobile Community
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Basic PAYG - How Often Use And/Or Top Up To Avoid Cancellation

  • October 6, 2025
  • 2 replies
  • 63 views
J
New Contributor

ID Mobile PAYG Sim 

I currently don’t have an active PAYG plan with ID Mobile, as I don’t use the phone much in the winter. 
I do, however, have about £10 balance on my online PAYG ID dashboard. 

My question is, is there a days/months timeframe, where I have to actively use the phone, texts, data, in order to stop the SIM being cancelled? 
Also, there may be, I think, a requirement to top-up, to avoid cancellation. What timeframe is this, please? 

I want to keep the SIM/number, as come next Spring/Summer, I wish to use the ID sim regularly again, likely with the PAYG plan, I had over this last Summer. 

Any help on the rules/terms would be welcome. Thank you. 

    2 replies

    J
    New Contributor
    • jacknpoppy
    • Author
    • New Contributor
    • October 6, 2025

    I’d just like to add. The SIM I originally got was a ID PAYG Only Sim and I paid every month for a PAYG plan with a chunk of Data and Unlimited Minutes/Texts. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 7, 2025

    Hi there ​@jacknpoppy, if you don’t use a chargeable activity, such as a call, texts or data usage within 4-months, your PAYG would likely be disconnected. So we’d advise to ensure you top it up every so often and have some usage if you wish to keep the account and number activr with us.

     

    Thanks,

    Tyler

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