Pay As You Go
Everything you need to know about Pay As You Go
- 472 Topics
- 1,055 Replies
HiI’m looking at this topic but it’s not clear to me:You must use your phone for a chargeable event (using minutes, texts or data) or top-up your credit within 90 days. After 90 days of inactivity, you’ll receive a warning alert. This will be via text message, an alert in the iD Mobile App and an automated email to any registered email address advising that you should top-up to reactivate, or you’ll be disconnected in another 30 days.After the 90 days can i make the chargeable event to continue using it or does it gets inactive and i need to put more money?Do i lose my credit after 90 days of inactivity?Even here ID mobile employees contradict themselves One says:You would be notified before 90 days to advise you that the balance will expire soon. After 90 days your balance would be removed.The other:know that if the SIM card is not used within the 90-days, we would send a reminder to the number to notify you that you'll need to make some usage or top-up to continue using services.If y
I currently have a 100G plan on my phone with no home internet, I'm planning to use hotspot from my phone to connect other devices at home. I seen in previous threads that all your Data you have, can be used for tethering as there is no separate limit, this is great 😃 What I would like to know though is is there a cap on your data were the speeds start to be throttled and if so what is the cap. Any help would be appreciated as I hope to make an informed decision. kind regards Jake
I can’t use my PAC code from current contract as there seems to be a problem when I put all my details in. I’ve tried many times to speak to someone but can’t ever get connected. I would now like to use the cooling off period to cancel the contract. The process of trying to get responses is too long and time consuming. I have received the sim but not used it.
Good morning, about 7 months ago, I took an iPhone 11 subscription, I explained to you that you want to stay with your current phone number. The lady gave me a phone and a new sim card, claiming that in 24 hours my phone ner will be active on the new sim card. Unfortunately, the lady misled me and I feel cheated because I pay the 32.99 bill, which I do not use because of this because it is a completely different number. And my current number, which I need and still use 10f wages. Please, remedy the lack of competence of your employees. because so far I pay for the lack of training of your employees. in the subscription, the time wasted on writing, commuting and gasoline. thank you greetings Magdalena Wahl
I changed from an ancient SIM only, pay monthly rate to a new pay monthly rate of £8 for unlimited calls/texts with 15gb of data on 10/03/22.The new plan kicked in today and the app is showing that I only have 2.5 GB out of that 15 left for the next 31 days. I also received a text message telling me I'd used 80% of my allowance. This looks like a mistake. My account owed is also down as £7.14, not £8.I signed up to the new plan as I *really* needed more data for work. Now I have less and am in an extremely sticky situation. What's going on? EDIT: And after posting this message it's gone down to 2.1gb. Something is clearly wrong here, I hope someone can help...
When i started this contract i was agreeing to paying £38.99 but i raised a message saying due to whatever excuse they felt right theres a price raise annoying but hey ho stuck in it till i pay it off , what i want to know is who do i speak to as i checked my monthly invoice to see there charging me £56 for this month , i didnt agree and im most certainly not okay with that price , i paid every month but its missing the February transaction . Its honestly annoyed me how they justify that price . Id like to cancel because im within my 30 days of the message but im sure not paying £600 to clear it off completely as im aware i should be charged to cancel within the 30 days of the message as like i said its not something i agreed with prior to contract
Hi, I was comparing the PAYG cards and I saw that:£15 one comes with £20GB of data whereas £20 ones comes with unlimitedhowever, if you then go to this calculator for fair usage (eg, if we travel to Spain) https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy and you enter £20… you get a limited amount of data to 15.44GB In this case, why would anyone buy the £20 and get 15.44GB rather than the £15 card and get 20GB of data? Or does that calculator not apply with PAYG and we really get unlimited data with the £20 card, so we could go over 20GB in a month (if needed). And on a side note, if we activate the card near the end of the month, eg… day 25th, will the data bundle be valid until the 24th next month?
I currently have a plan with ID, which includes a phone and data, texts and calls. My plan doesn't end until 26th of May 2023.My current phone isn't working well for me. It's not damaged or anything, but the battery life is appalling, it takes ages to charge, it just doesn't work for me. Is there any way I can return this phone and have it replaced by something else?
Roaming chargesWhen you use your phone in one of our Inclusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.International chargesIf you want to call or text abroad from the UK, you can find all our international charges here. Continue searching on our Community orSpeak to us on Live Chat.
I have 1 pay monthly contract and I want to have another sim pay monthly contract. When I access my id app, I'm not able to add another contract there, it only allows me to upgrade an existing one. But I want to have 2 numbers/2 contracts in 1 account, is it possible?In the meantime, I had to buy pay as you go and again I wasn't able to buy it from my id account, just had to do it separately. And 1 month is running out soon and I have no idea how to top up. Thanks
Ok, so I have been through your entire site tried 3 different browsers, accepted ALL cookies and still not receiving a security code to register?Nor will live chat work, nor can I find a place to email into support?A very complicated mess your site, its more like its designed to stop people from asking for help. Anyway, I want to figure out why my bill has somehow jumped from 18 pounds a month to 93 pounds, but I can’t because I can’t register?
I wanted one of your £8 a month SIM cards. I ended up ordering two because the email I received wanted me to confirm that I had applied through a link to get my free Amazon voucher. Nothing had come out of my bank on Monday evening. On Tuesday (yesterday) I received two separate sets of emails, and it sounds like I have now (accidentally) ordered two SIMS instead of one
Hello,Even though I canceled my line last month, my account is charged monthly, the invoice has been charged again this month, I urgently request the full cancellation of the line and the refund of the fees that I have not used, it is really annoying, I will complain if the fee is charged again. I can send chat conversations last month.
I bought a £8 (15gb data, unlimited texts and calls) monthly contract and I want to change to pay as you go. I have not used the plan yet. I was trying to cancel the contract to get a pay as you go and now my sim card will be disconnected in 17 days.Please help.
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