Pay as you Go.

Hi My name is A S I have join your network on last Thursday but I did not receive my sim card yet. Please let me know when I will receive my sim. Many Thanks

My original dumb ‘phone costs me £0/ month but I am charged for its use, whether calls or texts. Every now and then I have to buy ~£20 worth of credit. I only use it as a back up and for emergencies. There are lots of fancy jargon words floating around but I believe that “traditional pay as you go” is the correct description of this service. The question is whether iD Mobile offers such a service?

Since ID mobile changed the app to the new one, things don’t work properly, and I am forced to reach out to customer service every month, since I am a PAYG customer. The balance information is not correct, whatever I see on my account is not the same what the ID Mobile staff see on their end. Last month I tried to top-up my account and purchase a 15GB bundle, and was unable to do that on the app and via browser access. I had to contact the customer service to get them to apply the bundle to my account. After they have done it I was still unable to see that on my account and my balance was showing £14.99. Now that my bundle expired, I went to top up again (manual process atm because the recurring bundles are not available on the new app) and I can see that the payment went through on my bank statement, and I received text message saying the same, but my account still doesn’t show it!! Which means I also cannot purchase the bundle because the account doesn’t recognise I actually just mad

How do I request a new sim

I bought a £20 top up yesterday, 1st july but its not showing up on my account. I can see the purchase in the purchase history but my credit shows as £0 and I can’t buy a plan. Whats going on???

I currently pay for an ID Mobile SIM but have also taken out a phone contract for 2 years. I thought having logged in when I purchased the phone, everything would all join up but it doesn’t seem to have done. How do I do this?

I need a SIM for back up purposes - additional data allowance. So, if I get a new SIM delivered tomorrow, how long can I ‘sit on it’ before activating? Hence, not paying for something I’m not using. TIA.

The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.

please help, not a customer and they way I am being messed about doesn't help, I just want a payg sim to top up as and when needed, I do not want a bundle , my use is insufficient to pay a monthly fee, I have been on line and these chatbots are useless and when I ask to speak to a person I go around in circle, apologies for the rant but I have been trying to find out how to go about it for oven 1 hour, all I want is a non bundle payg sim, can someone please help me, all help and advice appreciated

There have been 3 payments from id mobile going out of my bank account, I don’t have a id mobile account nor sim or anything I haven’t signed up for anything I need to get this sorted as soon as possible

Could anyone kindly inform me if it is possible to view what data has been used over a one month period. I currently have a SIM card in a router which provides my TV, PC & Tablets and phone Wi-Fi signal. The SIM deal is for unlimited data. I suspect with only two of us in the house unlimited data could be trimmed down to a cheaper option but without knowing what data we use per month its difficult to choose another cheaper deal. Any advice where I could view our data usage would be appreciated.

I ordered a new IDMobile SIM, and they’ve started taking payment. The first SIM just didn’t work - it was unrecognised in my devices, so I spoke on the help chat, and they sent out another. This one at least seems to be recognised, but there is no number or sign of the SIM actually working on the network. Undeterred, I went through the registration process, in the hope that this would somehow unlock things. Inevitably, we get to the “we have sent you a text” stage, and I can’t move past that. Because, STILL, 3 weeks in, the SIM isn’t actually registering on the network to allow me to receive texts, far less connect to the network and use the service I am PAYING to use. I am really becoming extremely fed up with this. I’m hoping that maybe it just takes IDMobile a bit of time to authorise the SIM, but if this doesn’t work, I’m ripping the damn thing out, sending it back, and expecting a full refund. I’m tech-literate. I’m not a fool. If I can’t make this work, it’s almost certainly not

When I purchased my sons phone in currys I gave our address and was told we have coverage. We've let him take his phone to school as hes recently been diagnosed with epilepsy. It transpires he has no coverage outdoors in our srea or at school so he cant contact us or anyone in an emergency Apparently if we leave we have to pay over £400 for a service we're not getting. I can't pay for 2 phones! Surely I can leave if a service isn't provided, ots not our fault of poor network coverage. Its a safety issues, you'd think in this day and age a phone network could provide coverage. Doe's anyone have a complaints email address other than ofcom?

Can i keep my current phone number with EE if i change to imobile pay as you go?

How to get the e SIM qr code for my existing SIM card

Unlimited calls but charged for call to 447893921995, why

Hi. I already have a pay monthly plan with ID, but I would also like to get a PAYG SIM mainly for International calls, since my pay monthly plan is quite expensive for it. My phone supports dual SIM, so I thought I’ll have a secondary PAYG SIM for calling only. My problem: as opposed to most phone operators, it seems that I can’t buy an ID Mobile PAYG SIM without any plan attached to it and use it only for what I want. Or can I? My current setup is: main ID SIM providing data and secondary O2 PAYG SIM used for voice calls. Can I somehow swap the O2 SIM for a second ID SIM, without buying a plan every month, just paying the price of my International calls? Thank you.

I've been paying £12 per month even though I've left them in sept 2023 ( I've only just noticed on my bank statements). Would ID mobile know I'd left them when I changed my sim card over to the other mobile provider. Ive not got written proof. TIA Graham

As my phone contract approached the end, I wanted to switch to a SIM only deal. I couldn’t do that because the app relaunch happened and neither the app or the website were available to let me select the right plan. I then spent a few hours on chat support and on the phone trying to get this resolved. My bill is still wrong and for the last 2 months, you’ve charged me ~£23 per month more than you should. Please issue me with a refund for the incorrect billing and ideally also and recompense for the hours spent trying to get this addressed.

Hi, im trying to buy a bundle but can't find the bundle page, there is nothing there to buy bundles. Is there any other way to buy?

I recently changed my direct debit details, however the app advised to make a payment. I have now done this twice and the direct debit is also up and running but it still says to make a payment. I'd like to know how to get a refund on the overpayment please and ensure that the app is updated and receive confirmation that my account is in order.

I have just transferred to iD mobile and was pleasantly surprised at the ease of the process and that it worked first time!

Hi .My husband switched to your network but wants to stay with his old number. Should he put a new ID card on his phone or leave old one?

I'm in Thailand on holiday and have got a local SIM for most use, but need to get texts on my ID for verification etc. I've done this before with other providers no issue so didn't think there'd be any problems. I've got both SIMs in the phone. Local one is fine but the ID one seems to not even turn on correctly, never mind get network. I tried switching the slots each SIM was in, tried without the local SIM, tried rebooting etc. So now I guess either my ID SIM is corrupt, or there's an issue with my account that means the SIM won't even try. I read here it might need a higher rate cap set than I usually have, which I think is only £10. However, I can't get into my account to check because I had to update the app and now need to get a text to my ID to verify, and also can't try the website directly as it's blocked from Thailand! Any ideas or am I just stuck unable to get any verification texts until I get home?

Hello, so a month ago i was able to log into the online service and now I am being asked to create a new account. I have done that but keep being asked for my id number last name and DOB which comes back saying details do not matchour records. any help?