Pay as you Go.

I have recieved a private message from lauren asking for more information about my account so she can help resolve my issue. I cannot reply to the message because apparently she has to follow me to recieve messages from me. So to clarify the situation. I have left ID. I have closed my direct debit AFTER the final payment was taken. I have messages from ID saying my account has been closed. So why I have recieved an email saying I have to reopen my direct debit as I am still being billed is beyond me. I had no issues with I'D whilst I was with them and even recommended them to friends. But this now is a joke.

I don’t mind paying for sending photos via messaging but they fail to send. Any solutions please???

I spend ½,year in Spain and use my spanish phone then as cheaper. The new app cannot be downloaded on my spanish iPhone as IDmobile iOS developer set the country to U.K. only. How silly - the app should be downloadable, accessible and usable globally.

How do I get a transaction number. Not in emails.

I want to kip my old number, provided my PAC code when I ordered 1D sim . When is the transfer gonna happen?

I paid my monthly charge for unlimited data, text and calls. I have data but I cannot make calls or send text messages. It been like this for a few weeks. I get a message stating I need to top up with cash. Although I should not have to do this with unlimited plan. But I have tried many times to top up with cash only to be told oops please try again or some message like it. I have waited for this upgrade but not sure it working as cannot phone out or text. I tried going into Curry's store but was turned away as I bought the SIM directly from ID Mobile and was not a Curry's customer. Does anyone know why I am not able to call out or send text messages? I can receive calls and SMS messages but cannot make any myself. Is there a dispute between ID Mobile, Carphone Warehouse and Curry's? I got no idea why this month my phone appears to be useless. I really need to call out but not able to and it been very frustrating not to be able to talk to a human to resolve this issue. Can anyone help?

I have been waiting 18 days currently just for an answer regarding recieving a refund from my account. I was hoping someone would know where I stand legally? As I think 18 days is a ridiculous amount of time to wait. I have several transcripts of customer service representatives saying it will take 24-48 hours and 5 working days. But now they are just being really evasive whenever I bring it up. I want to leave iD mobile but I'm not leaving my credit behind.

I'd like to know the remaining months left on my contract but your app isn't allowing me to see this info anymore.

I bought a bundle it's not showing just says not got an active bundle still took the payment for it

I notified ID I was closing my account in January as I had left the UK permanently. The normal payment went out in Feb as expected and another payment for a smaller amount went out in March. I recieved a questionnaire which I filled in explaining why I had left ID. I recieved notification that unless I contacted ID my number would no longer work. Now I recieve a email telling me to reinstate my direct debit as I would still be charged. Obviously ID has made a mistake so how do I get to speak to someone to sort it out.

I logged in on the website to top-up and it somehow billed me three times instead of one. I didn’t use the browser back/refresh buttons so it wasn’t my fault, the website kept putting up “oops” error pages and apparently that meant it was billing me. Even worse, the credit never appeared on my account, despite the charges showing on the top up transactions page and my banking app. What is going on? Is the website fit for purpose?

Can u help me with the sim please

I asked the question, but it was clearly too difficult for ID to answer, does Spain include Majorca on a SIM only, does anyone know please. Thanks in advance

Can’t change billing cap on account. Says oops there’s been a problem whenever I log into the app

I'm on Pay as you go, every single time I've been on pay as you go with other providers, when I choose a SIM card online with a particular plan and the month ends and I put credit in my account, the plan gets taken out automatically. Not with ID mobile! You top up and they just use the credit without a plan! So that's £30 I've used for literally nothing! And I still have to top up again just to get the plan. I will never be using ID mobile ever again. What a god awful company.

I can't find the definitive answer to whether or not PAYG BUNDLES can be used in Spain as in Roam like at home ie calls sms and data used in Spain are all included in the bundle and there are no extra charges if it keep to the fair usage policy and the bundles limits. Can anyone help? Thanks

my daughter has lost her phone,this new app needs a confirmation code sent to her phone fo it to register! how can i register whithout her phone,she is due an upgrade so need this to do that

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments?

Hi, I just wanted to know the best way to cancel my contract with ID and go over to SIM only still with ID. I would also like to retain my phone number.

I have had my sim since February this year and I have been off of the internet more than I have been on the coverage is rubbish I need it for my security cameras and ring door bell but it does not work so how do I cancel the contract? It’s pointless paying for something that does not work?

I live in the US. Do I need a UK credit card to purchase a 1 month sim card?

Mr. Mathew You are very good qt asking people to use others gadgets to solve Id mobile app issues. Good in taking money as well. Why on earth will I pay for a service that's telling me their service is the best but better if you use PC and other mobile phone to call and make payments blah blah blah. I had a chat today with chimera, your colleagues. I was talking about app not working. He went and put add on of 3GB and charged me 8£. Without me asking for it. Day light robbery. Just because I mentioned I will move to ee or 3 mobile, he just decided to take £8 of my sickpay, in this living cost we all suffering in. That is customer service. Daylight robbery. Almost 2weeks now I cannot see mobile app. Cannot see data usage and now you put £ 8 add ons without my permission. Seriously, this is not the company WHICH! is recommending to all. USwitch and all other a..l..kers, who say iD mobile is good, is a reap of. Please cancel this contract. Good I am on monthly basis. From 02, one of the b

I am trying to reset my direct debit but it won't let me

I'm having issues making a phone call to my local vets. I've made calls to my vets over the last few months on my ID phone number. But for some reason today I am getting a message telling me I need to increase my cap? Why? I've paid £20 for unlimited everything. Why am I unable to make this phone call to my vets? Its not a premium phone number and I've telephoned them many times before. Can someone sort this out please before I cancel with you and search elsewhere!

We have 2 numbers in our account. One is working fine. The other not. Every time I go to this account is simply shows me this error message: Oops... something went wrong. I was able to top up but unable to buy a bundle. Whether through the n or through the website. The automatic renewal failed earlier today, and I received a text. Both are PAYG. How can I buy a bundle?