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lost phone


my daughter has lost her phone,this new app needs a confirmation code sent to her phone fo it to register!

how can i register whithout her phone,she is due an upgrade so need this to do that 

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11560 replies
  • April 15, 2024

Perhaps get a replacement SIM card for your daughter’s iD account, @mikey17

Once you’ve got the replacement SIM and activated it, use the SIM in another phone in order to register.


  • Author
  • New
 Contributor
  • 1 reply
  • April 15, 2024

yeah thats what ive done thanks for that 👌


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7444 replies
  • April 17, 2024

Hi @mikey17,

Please get back in touch if you require further assistance.

 

Kash