I paid my monthly charge for unlimited data, text and calls.
I have data but I cannot make calls or send text messages. It been like this for a few weeks.
I get a message stating I need to top up with cash. Although I should not have to do this with unlimited plan. But I have tried many times to top up with cash only to be told oops please try again or some message like it.
I have waited for this upgrade but not sure it working as cannot phone out or text.
I tried going into Curry's store but was turned away as I bought the SIM directly from ID Mobile and was not a Curry's customer.
Does anyone know why I am not able to call out or send text messages?
I can receive calls and SMS messages but cannot make any myself.
Is there a dispute between ID Mobile, Carphone Warehouse and Curry's?
I got no idea why this month my phone appears to be useless. I really need to call out but not able to and it been very frustrating not to be able to talk to a human to resolve this issue.
Can anyone help?
Jake